Drew Filipowicz Assoc. Cipd Email & Phone Number

London, England, United Kingdom

Strategise and lead end-to-end store operations with a turnover of £3.5M per annum and direct responsibility of a team of 17. Manage and streamline comprehensive HR functions, including performance management, personnel development, talent retention, and workforce planning. Recruit and retain top-notch talent to ensure the business has the right people, in-house leadership, and capabilities to meet the current and future business objectives. Deliver workforce planning/pipelining support and transform organisational culture by supporting cultural change agenda. Improve employee engagement by developing action plans based on insights gained from employee engagement surveys. Foster amicable relationships with external stakeholders, including regional business partners, to achieve cohesive objectives.• Strengthen company-wide HR activities by formulating personal development plans, overseeing grievance and discipline, conducting staff appraisals, and leveraging systems like Successfactors and Workday. • Improve conflict resolution among team members by conducting mediation and introducing intrinsic and extrinsic rewards to increase motivation.• General HR functions incorporating onboarding of new employees, hourly workforce budgets, rostering, staff welfare / mental health and payroll.• Lead succession HR planning efforts resulting in two individuals' promotions.• Accomplish outstanding results in key metrics for Orpington, including 1.4% sales growth, 1K+ loyalty sign-ups, 57+ subscriptions, and 973 targeted customer loyalty sign-ups. • Manage YTD loss targets across all metrics with a 33% LFL transactions increase, 97 new clients onboarding, and 72.8% increase in customer satisfaction. • Amplify Gillingham store performance by increasing £14K in sales, 57 loyalty sign-ups, 31 targeted loyalty sign-ups, and 2.4% data capture targets during Q1.• Position Orpington store as the best store in the area by keeping the process loss under 5%.

Bluewater, England, United Kingdom

• Devised and executed high-impact strategies for the store with a £46M projected sales target, ensuring consistent business growth and success.• Managed rosters, lateness / absenteeism, workforce budgets and HR matters including staff welfare / mental health.• HR duties trained, developed, and led a high-performing team of over 40 members to ensure operational excellence, drive process improvement, and achieve competitive advantage.• Drove employee engagement/commitment by motivating staff, building team morale, crafting surveys, and introducing engaging activities, such as quizzes.• Transformed organizational culture to uplift and maintain team morale and performance.

West Malling

• Planned and executed overall branch HR functions, including people management, conflict resolution, staff restructuring, and new employee's onboarding.• Boosted weekly sales by 10-20% through superior customer service, elevated service delivery, and team building.• Bolstered organisation-wide productivity through rosters planning, latency management, and training/development.• Maximised branch profitability by training and developing a high-caliber team towards a high level of customer service.• Attained an overall accuracy of 99.93% for store and pharmacy stocktake by ensuring compliance to safety/industry standards.

Gravesend, England, United Kingdom

• Positioned as top salesperson in-branch for accomplishing £527K sales in 11 months.• Planned and led several large project work orders, including developing a new build flat ventilation system valued at £16K.• Managed and delivered business-critical projects valued at over £68K under budgetary and time constraints.

Dartford, England, United Kingdom

• In consecutive roles, delivered strategic leadership for boosting business performance by managing a team of varied sizes ranging from 10-15 members, overseeing human resource activities, and ensuring quality customer service.• Improved team performance and engagement by developing effective rotas, managing lateness/absences, and instilling a sense of responsibility among team members.• Oversaw and resolved sensitive staff issues, including bullying allegations, staff disgruntlement, and absence issues with a single mother who had a limited support network.

Bluewater, England, United Kingdom

Bluewater, England, United Kingdom

Level 5 Diploma In Human Resource Management, Human Resources Management And Services

A2 Level, Psychology

A2 Level, Business Studies, Ict