Drew Gaczewski Email & Phone Number

Buffalo, NY

Buffalo, New York, United States

Buffalo, NY

Buffalo/Niagara, New York Area

Austin, Texas Area

• Strategically manage a team of agents and support staff to operate online operations for a large social media client
• Act as a career counselor to develop rising employees by identifying strengths and developmental opportunities to ensure growth within role
• Collaborate with clients to develop workforce/capacity management models to optimally staff and deliver based on contracted SLAs
• Develop & implement continuous improvement initiatives in order to cultivate client relationship and create more efficient ways of working
• Forecast resources and cost allocations to ensure financial project health
• Coordinate strategy, policy, and operational alignments with global teams to ensure consistency under SOWs

Boston

• Collaborate with Outside Sales in respective territories to develop business plans across regions
• Assist with analysis on penetration into key accounts within territories across the US
• Engage in consultative and solution-based selling practices focusing on capabilities
• Visit with potential customers and stakeholders to discuss needs within their school/district
• Act as an administrator of Microsoft Dynamics to instill best practices amongst the sales team
• Administer integrations and connections across CRM, ERP and marketing automation platforms

Watertown, Massachusetts

• Supervise over 250 team members in a store with a $95 million annual sales volume
• Recruit, select, and develop team members to ensure correct processes and performance
• Utilize technology daily to manage receiving, floor replenishment & inventory control
• Manage sales & payroll to ensure proper staffing and to lower expenditures
• Partner with third party vendors to plan for demand changes due to seasonality
• Collaborate with peers in different functional areas in order to drive results and store metrics