I am a seasoned business development professional with 8+ years of team leadership, sales, customer service, and operations optimization experience. Recognized for demonstrating a natural aptitude for strategic planning and process improvement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance expectations while achieving maximum output and minimal expenditures. Professional focal points include research and development, prospecting, marketing, negotiation, closing, and program management. Delivering superior administration on the latter areas of expertise requires exceptional utilization of effective communication and organization skills. Currently, I am a Sales Manager at MGM Grand Detroit, with responsibility for the Michigan and Midwest Market Segment. Under my leadership, I formulate and implement strategies to capture new business and expand existing business. This involves assessing prospects’ business needs, presenting customized offers, negotiating and contracting mutually favorable terms, and closing on group accounts. I also continuously identify opportunities to enhance the customer experience, resulting in repeat business and referrals. Finally, I liaise with management, stakeholders, and cross-functional teams to ensure the company’s hospitality support structure is driving the business forward.Colleagues describe me as a progressive, driven, down-to-earth, analytical, and managerial expert who can be relied on to deliver profitable results and customer satisfaction.I am pursuing new opportunities and can be reached through this profile.