Drew Gilbert Email & Phone Number

Seekonk, Ma, Us

Boston, Massachusetts, United States

• Recommends basic to moderately complex configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners.• Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to vital business opportunities.Project Planning & Administration:• Contributes to the development of project plan by supporting a portion of the… Show more • Recommends basic to moderately complex configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners.• Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to vital business opportunities.Project Planning & Administration:• Contributes to the development of project plan by supporting a portion of the project work plan, specifically in estimating of implementation tasks (e.g., system set-up, user testing, training).• Applies experience in the use of DHL Supply Chain Project administration processes, including tracking labor against the project plan.Project Delivery:• Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.• Applies intermediate-level industry specific knowledge to deliver solutions.• Performs system setup, configuration, testing, training, trouble-shooting and go-live support.• Facilitates training for hourly associates, supervisors and managers. Show less

Taunton, Ma

Customer- Ensure customer/vendor contract requirements are administered and enforced.- Maximize the performance of the site inventory management system to ensure:o Care, custody, and control of customer inventoryo Productivity and space utilization (efficient product placement, etc.)o Accuracy (to floor and customer book)o Proper utilization of information technologyAssociate- Ensure a safe, secure, clean and fair work environment for associates.- Implement… Show more Customer- Ensure customer/vendor contract requirements are administered and enforced.- Maximize the performance of the site inventory management system to ensure:o Care, custody, and control of customer inventoryo Productivity and space utilization (efficient product placement, etc.)o Accuracy (to floor and customer book)o Proper utilization of information technologyAssociate- Ensure a safe, secure, clean and fair work environment for associates.- Implement associate performance reviews, individual development plans and succession plans.- Ensure site operates to the routines outlined in the site interaction matrix and standard operating procedures.- Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, regulatory, and administrative).- Take an active leadership role in managing turnover to the appropriate level (among hourly and management staff).- Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained.Processes- Oversee execution of workshop action plans, projects and best practice sharing / implementation.- Develop/achieve budget(s), revenue, profit (P&L) for site, and review agreed upon budget with client.- Follow established Customer Billing SOP, as well as ensure associates at facility are properly trained in creation/submission of invoices to customer.- Develop/achieve the annual site operating plan and goals; review plans and goals with client.- Monitor service levels and customer satisfaction to ensure performance meets customer/vendor, and Exel (balanced scorecard) contractual requirements. Report on performance measures.- Lead and provide direction to site workload planning and volume forecasting (i.e., staffing, equipment, space).- Performs other duties as assigned. Show less

Taunton, Massachusetts

Customer- Execute customer/vendor contract requirements and identify accessorial activity.- Ensure necessary documentation and communication with customer.- Utilize the site inventory management system to ensure:o Management of cycle counting/adjustment/rotation programso Productivity and space utilization (efficient product placement, etc.)o Accuracy (to floor and customer book)- Identify opportunities for technology enhancements of the site inventory management… Show more Customer- Execute customer/vendor contract requirements and identify accessorial activity.- Ensure necessary documentation and communication with customer.- Utilize the site inventory management system to ensure:o Management of cycle counting/adjustment/rotation programso Productivity and space utilization (efficient product placement, etc.)o Accuracy (to floor and customer book)- Identify opportunities for technology enhancements of the site inventory management system.Associate- Manage activities to ensure a safe, secure, clean and fair work environment for associates.- Set clear performance expectations and ensure individual accountability.- Implement associate performance reviews, individual development plans and succession plans as needed.- Ensure compliance to the routines outlined in the site interaction matrix and standard operating procedures.- Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative).- Participate in managing turnover among hourly and supervisory staff consistent with the site turnover objectives.- Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and manage the availability and maintenance of those tools.Processes- Operate within the agreed budget (p&l) for the site (allocation of overtime, purchasing, etc.)- Coordinate the collection of performance measurements consistent with customer, vendor, and Exel (balanced scorecard) contractual requirements.- Understand process performance versus target objectives, identify reasons for variance, communicate results and implement necessary changes.- Ensure daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).- Identify and implement continuous improvement initiatives.- Execute workshop action plans, projects, and best practices with regards to sharing/implementation. Show less

Mechanicsburg, Pennsylvania

Associate Interaction – Example activities include Associate Development, one on one coaching, walking throughout work area during assigned shift, conflict resolution among associates, associate group meetings and training. Specifically:- Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.- Deliver associate orientation, training, performance reviews, and/or development as appropriate- Participate in the management of… Show more Associate Interaction – Example activities include Associate Development, one on one coaching, walking throughout work area during assigned shift, conflict resolution among associates, associate group meetings and training. Specifically:- Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.- Deliver associate orientation, training, performance reviews, and/or development as appropriate- Participate in the management of turnover among hourly staff consistent with the site turnover objectives.- Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.Planning - Example activities include manpower planning, equipment maintenance, work flow prioritization and daily scheduling. Specifically:- Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished Human Resources - Example activities include identifying labor needs, interviews and recruiting activities, implementing training, and coaching / counseling for improved performance. Specifically:- Ensure company policies are communicated, applied, and enforced- Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.Communications - Example activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments. Specifically:- Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.- Provide a professional environment with relation to external customers and vendors. Show less

Bachelor Of Science (Bs), Supply Chain And Information Systems

Industrial Machine Technology

Education record