Drew H. Email & Phone Number

· Reach out to customers to collect due diligence in-line with bank policy and regulations.· Monitoring and investigating transactions of business accounts and subsequently producing reports to protect people, family and businesses with disclosed reports being passed on to the Financial Crime Agency.· Looking at potential red flags such as excess cash deposits, unexplained international payments, increase in debit and credit transactions.· Accurately investigating queries, escalating to internal stakeholders where necessary.· Processing analysis within defined KPIs and reviewing processing errors to help identify trends and training needs.· Participated in initiatives that help improve our customer service, processes and procedures.

· Responding to customer queries and processes, accurately collecting information required quickly and to the best possible standard.· Supporting training, buddying and side-by-side, supporting new staff members to the quality required whilst they work on the process using best practices and own experience.· Investigating customer queries and documents with a collaborative mindset, reaching out to colleagues, and escalating to specialists, if required, to resolve at first point of contact.· Adhering to internal and external regulations and policies to ensure the correct outcomes for customers and the bank every time, with an awareness of the risk of dealing with customers with a higher chance of money laundering.

· Ensuring pride in work completed to the fastest, highest quality, including quality checking work.· Booking all couriers for Ernst & Young clients using e-courier and DHL and following up with couriers directly when these have failed for any reason.· Preparing files for scanning of hard copy files into PDF format and ensure all pages have been scanned.· Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.

· Completed purchase orders involving reconciling external accounts, balancing credit notes and invoices in a key clinical governance area.· Correcting accounts where discretionary funding issues are identified.· Supported students wanting assistance with a course/material booking, dealing with administrative tasks such as deferrals, transfers, cancellations.· Controlled Moodle access and permissions in relation to groups.