Drew Haile

Drew Haile Email and Phone Number

AI Data Quality Analyst @ Outlier
Dayton, OH, US
Drew Haile's Location
Dayton, Ohio, United States, United States
Drew Haile's Contact Details

Drew Haile work email

Drew Haile personal email

n/a
About Drew Haile

🌱 We often hear about the shortage of senior developers in the tech industry. But seniors aren't born – they're grown through experience, mentorship, and opportunity. As a junior developer, I may not have all the answers yet, but I promise to bring fresh perspectives, a willingness to tackle any challenge, and the kind of energy that turns coffee into code. When I reach that mid-to-senior level, I'm committed to paying it forward, mentoring future juniors, and continuing the cycle of growth that is vital for our industry's sustainability. 🎓 I'm on track to graduate with my B.S. in Computer Science in 2025. My coursework and explorations outside class have helped me become familiar with Python, Java, SQL, C++, and HTML/CSS/JS. As I wrap up my Computer Science degree, I'm looking to plant myself in a position where my technical abilities and long-term commitment can bear fruit.

Drew Haile's Current Company Details
Outlier

Outlier

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AI Data Quality Analyst
Dayton, OH, US
Website:
outlier.ai
Employees:
28684
Drew Haile Work Experience Details
  • Outlier
    Ai Data Quality Analyst
    Outlier
    Dayton, Oh, Us
  • Openqquantify
    Data Engineer
    Openqquantify
    Dayton, Oh, Us
  • Openqquantify
    Generative Ai Engineer
    Openqquantify Aug 2024 - Present
    • Assist in the development and programming of software for various platforms, focusing on embedded systems and Al-driven simulations.• Support the design, implementation, and debugging of robust and efficient software solutions.• Collaborate with cross-functional teams to help integrate software with hardware components.• Contribute to open-source projects, enhancing the capabilities of Generative Al and Embedded Systems.• Participate in testing and code reviews to ensure high-quality software.
  • Victoria’S Secret & Co.
    Customer Care Specialist - Live Chat
    Victoria’S Secret & Co. Nov 2018 - Jul 2023
    • Received 3 Experience Engineer Awards, a customer-nominated honor granted to top-performing agents each quarter.• Handled 24,000+ customer interactions using Oracle & Salesforce CRM systems, resolving inquiries from emotionally charged contacts.
  • Victoria’S Secret & Co.
    Quality Assurance Specialist
    Victoria’S Secret & Co. Sep 2020 - Feb 2022
    • Led calibration sessions for a team of 12 quality assurance specialists, collaboratively reviewing customer interactions to unify evaluation standards. Reduced scoring variance by 30%, ensuring consistent, fair, and actionable feedback for customer-facing teams.• Performed in-depth audits of agent communication to ensure adherence to company policies, processes, procedures, and guidelines. Scored an average of 150 contacts per week, providing tailored feedback to enhance customer experience and maintain brand integrity.• Communicated data-driven insights and recommendations to leadership, leading to the implementation of targeted initiatives improving customer satisfaction (CSAT) score from 88% to 96% within 3 months.
  • Victoria’S Secret & Co.
    Adjunct Facilitator - Learning & Development
    Victoria’S Secret & Co. Jul 2019 - Sep 2020
    • Facilitated training sessions for groups of up to 200 associates, contributing to the successful onboarding of 1,000+ new hires.• Collaborated with other members of the learning and development team during daily huddles to continuously improve training content and delivery based on associate feedback and performance trends.

Drew Haile Skills

Foreign Languages Customer Service Microsoft Office Social Media Customer Focused Service Troubleshooting Independent Learning Computer Hardware Computer Repair Mentoring New Hires Customer Satisfaction Computer Literacy

Drew Haile Education Details

Frequently Asked Questions about Drew Haile

What company does Drew Haile work for?

Drew Haile works for Outlier

What is Drew Haile's role at the current company?

Drew Haile's current role is AI Data Quality Analyst.

What is Drew Haile's email address?

Drew Haile's email address is dhaile@lb.com

What schools did Drew Haile attend?

Drew Haile attended Western Governors University.

What skills is Drew Haile known for?

Drew Haile has skills like Foreign Languages, Customer Service, Microsoft Office, Social Media, Customer Focused Service, Troubleshooting, Independent Learning, Computer Hardware, Computer Repair, Mentoring New Hires, Customer Satisfaction, Computer Literacy.

Who are Drew Haile's colleagues?

Drew Haile's colleagues are Rebekah John Peter, Rebeca Sandstrom, David Robinette, Naomi Ukadike, Catherine Quach, Sarah Jennings, Maribeth Wert.

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