Drew Hanson Email & Phone Number

As a Fractional CIO, I bridge the gap between technology and business, creating strategies that fuel growth and innovation. I specialize in crafting IT roadmaps, managing budgets, and leading digital transformations that streamline operations and enhance customer experiences. With a strong focus on IT governance, risk management, and data security, I build resilient IT frameworks that drive continuous improvement and empower teams to succeed

Santa Barbara, California Area

• Provided direction and technical escalation for team members• Oversaw and assisted with major IT projects, upgrades, migrations, and outages. • Provided virtual CIO services to the client base • Assisted with initiating, coordinating, and enforcing new internal systems, policies, and procedures • Interviewed and assessed new technical candidates for internal roles

Santa Barbara, California Area

• Resolved complex technical problems on new and existing systems including installing and upgrading Server Hardware, Software, Storage and Networking products• Developed and maintained client relationships and identified opportunities to build on existing agreements• Provided ongoing support and strategic technical advice to all clients • Worked collaboratively with internal technical resources to design new solutions for our clients• Troubleshoot a variety of vertical market applications and their associated integrations with other internal systems • Developed and built out effective documentation for a client’s technical needs using ITGlue and other various documentation solutions

Mendota Heights, Mn

• Acted as a point of escalation for a varying range of unresolved technical issues • Input, managed, and resolved tickets through the PSA (Professional Services Automation) system• Performed problem analysis and system monitoring• Worked collaboratively with client's, vendors, and internal resources to design and implement system level changes that served customers needs • Administered, troubleshoot, and diagnosed issues related to Active Directory, sharing and NTFS level permissions, IPT and VoIP, Exchange server and client mailbox management, MX Logic mail filtering, group policy management, DNS and DHCP, LAN and Wi-Fi related issues, a variety of critical line of business applications, and overall domain integrity

Mendota Heights, Mn

• Acted as an IT presence at client sites and assisted with technical issues as needed • Provided scheduled and on-demand support pending the work load and severity of the issue • Collaboratively worked with the escalation and operations teams to gather and diagnose a varying array of technical issues, upgrades, and maintenance with regards to servers, workstations, and network infrastructures• Provided administration and support to users and network resources through the use of Active Directory, Exchange Management Console, and any line of business applications the client utilized

Duluth, Mn

• Directed and administered network and server infrastructure, including hardware updates, data/server back-ups and user security for over 1000 students, 300 staff members, and 300+ workstations • Managed IT budget for 5+ year plan • Held responsibility for managing Active Directory, MS Exchange server, workstation imaging server, Symantec Backup Exec, all educational related licensing servers, and hardware inventory • Planned, designed, purchased, and implemented computer classroom upgrades for workstations and their respective network infrastructure • Served as the primary IT contact for all school district staff, including principals and superintendent

Aas, Network Administration/It Specialist

Computer Science