•Serve as a strategic thought partner to the commercial organization and cross-functional teams by surfacing key insights from Sales tech stack reports, SFDC reports and dashboards, providing recommendations on areas for improvement, and identifying growth levers to set strategic direction•Own and administer the Sales tech stack•Partner with RevOps team members in development of and oversee governance of Commercial policies/process across a global team; align Sales, Finance, Product, IT and Legal on policy design, and maintain critical sales process and policy documentationDevelop operational measurements to identify process issues between the Sales tech stack to SFDC, provide business requirements to Business Systems team to design technical solutions and process improvements•Work with the Business Systems team to design and implement any necessary infrastructure and automation to scale the commercial organization• Ensure process and systems scale with a rapidly growing commercial team•Partner with Sales Enablement to provide training on sales tools for the Commercial team•Partner with with RevOps Specialist to define and implement Rules of Engagement (RoE) across Marketing, Sales, Customer Success, and other revenue-centric teams to ensure a smooth customer experience and alignment of KPIs/OGSN•Play a lead role in managing the day-to-day operations of Syndigo, Chicago HQ office•Play a lead role in managing the sales tech stack and be an SME•Support C-level execs on tactical asks. Assess and or delegate requests to other Syndigo employees who are the SMEs•Co-manage internal ticketing system(s) for the RevOps team (assign tickets to other RevOps members if needed) to provide global support• Partner with RevOps Coordinator for all centrally managed RevOps activities including owning our sales technology stack, evolving, and administering sales policies/process, and commercial help desk support

• Operates Salesforce CRM platform as company-wide administrator responsible for all user setup, dashboard creations, reporting for management, employee trainng and overall data maintanence. • Coordinates and communicates with company vendors including Salesforce, Ringlead, Conga, SalesLoft, DocuSign, ZoomInfo and eValueSelling.• Coordinates company-wide events and logistics for 100+ employees. including venues, entertainment, catering , travel and loging. (Annual Commercial Team Kick-Offs, President's Club Trips, Chicago headquarters office events, off-site meetings, etc.).• Responsible for office supply orders.• Serves as primary building point of contact including emergencies, after-hour access, maintenance and security• Company Notary for the state of Illinois

• Managed all office operations, administration and internal budgets for 100 employees at Chicago headquarters• Operated Salesforce as company-wide administrator responsible for all setup, reporting for management• Improved new employee onboarding and training by creating weekly schedules and feedback surveys• Coordinated and communicated with company vendors including Salesforce, Concur, DemandTools, DocuSign, ClearSlide, AT Conference and eValueSelling for 50 client customers• Coordinated events and logistics for 50 + employees and guests including venues, entertainment, catering• Served as primary building point of contact including emergencies, after-hour access, maintenance and security

Directly manage the Marketing, Operations and Scheduling Supervisors and the departments they oversee.Manage the budget process and expenses for the region.Serve as main contact between Home Office, Regional Office, and District Offices on policies and problem resolutions.Coordinate leasing of new space as well as lease renewals, site closures, and moves.Oversee the purchase of all office and computer equipment.

Supervise the Operations, Marketing and Call Center support personnel in the regional office, including the hiring, training, counseling, evaluating and disciplining employees as required.Responsible for supervision of the District Office Coordinators.

Supervise the marketing support personnel in the regional office, including the hiring, training, counseling, evaluating and disciplining employees as required.

Supervise the regional office call center, including the hiring, training, counseling, evaluating and disciplining employees as required.

Supervised five field investigators, while also responsible for the coordination of client accounts including scheduling investigations, reporting findings and providing timely follow-up services to the clients to ensure their satisfaction with our investigations.

Conducted corporate searches on various businesses and their principals.Responsible for managing the Information Retrieval and Dissemination process including overall operations and also a staff of eight.