Drew Jacobs work email
- Valid
- Valid
Drew Jacobs personal email
Application developer and data science professional with a broad multidisciplinary skill set and a passion for crafting stories from data. I help organizations get the most from their data by identifying opportunities, understanding trends, and executing strategies. My experiences include developing and deploying statistical learning solutions in multiple industries. Python | Django | D3.js | R | Statistical Modeling | Machine Learning
-
Data Science ManagerVail Systems May 2022 - PresentChicago, Il, Us -
Data ScientistVail Systems Nov 2020 - May 2022Chicago, Il, Us
-
Software EngineerMagnolia Capital Feb 2019 - Nov 2020Chicago, Illinois, Us -
Senior Research & Development AnalystMagnolia Capital Feb 2018 - Jan 2019Chicago, Illinois, Us
-
Senior Analyst, AnalyticsSynchrony Oct 2017 - Feb 2018Stamford, Connecticut, Us• Developed predictive models for topics of conversation and reasons for contacting using customer speech data. Provided understanding for contact trends and focus areas for improving experiences.• Incorporated data from multiple contact channels to track customer journeys across touch-points. Measured crossover from web and identified opportunities to optimize self-service.• Provided analyses on multiple customer and contact metrics by integrating diverse contact center data using SQL, SAS, R, and Python. Delivered results and recommendations to process owners and senior leadership. -
Analyst, AnalyticsSynchrony Sep 2015 - Sep 2017Stamford, Connecticut, Us• Prepare quarterly reporting on multiple contact channels. The touch-points included were fraud, IVR, customer service and live chat. Used SQL and SAS to identify, collect, and incorporate new data from enterprise data warehouses to provide additional understanding to contact center trends. Reporting was automated using R and VBA.• Utilized text mining and regular expressions to identify process issues in fraud customer feedback and track improvements to experience.• Designed novel visualizations using Tableau, R and Python.
-
Workforce Management SupervisorWeber-Stephen Products Llc Jun 2013 - Sep 2015Palatine, Illinois, Us• Developed and maintained statistical models based upon a variety of call queuing and routing strategies to ensure agent schedules met service level goals while identifying periods of low occupancy to minimize cost. • Designed and generated analysis by utilizing statistical modeling in R that explores the cost of staffing for given service level metrics and routing strategies. • Delivered weekly call volume arrival pattern forecasts for three call centers while creating and publishing schedules for one of the call centers. • Composed and presented three year department road map to senior management as part of Consumer Service strategic planning team. • Trained, supervised, and motivated a team of representatives who engaged with consumers across multiple channels. Provided direction and talking points to agents when requested while fielding and assisting with escalations. -
Research AssistantAsu Biodesign Institute May 2011 - Sep 2011Tempe, Az, UsInternship within a genetics laboratory. • Designed a codon optimization program for manipulating gene data. Provided codon optimized gene files for transgenic research applications. • Developed SQL and Perl scripts for extracting and analyzing data from both databases and flat files. • Tested and wrote tutorials for new software and updates.
Drew Jacobs Skills
Drew Jacobs Education Details
-
University Of ChicagoMaster Of Science In Analytics -
Arizona State UniversityB.S Biochemistry
-
Harvard Business School OnlineOther; Core Credential Of Readiness
Frequently Asked Questions about Drew Jacobs
What company does Drew Jacobs work for?
Drew Jacobs works for Vail Systems
What is Drew Jacobs's role at the current company?
Drew Jacobs's current role is Data Scientist at Vail Systems.
What is Drew Jacobs's email address?
Drew Jacobs's email address is dj****@****sys.com
What schools did Drew Jacobs attend?
Drew Jacobs attended University Of Chicago, Arizona State University, Harvard Business School Online.
What skills is Drew Jacobs known for?
Drew Jacobs has skills like R, Statistical Modeling, Sql, Data Analysis, Forecasting, Python, Sas, Analytics, Data Mining, Analytical Skills, Perl, Microsoft Office.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial