Bookstore Owner / Operator
Responsible for every aspect of business operation for our children's bookstore. Handled all bookkeeping including journal entries for daily sales, accounts receivable, and accounts payable, reconciliations of the bank account and inventory totals, and compiling and remitting all GST/HST totals to the CRA on a quarterly basis. Handled all financial aspects of the business including cash flow forecasting, tracking and paying all accounts payable items, and collecting any outstanding accounts receivable items. Managed all aspects of store inventory including ordering, receiving, sales, returns, shortage and damage claims. Handled all aspects of customer service from assisting with purchases, taking special orders, sourcing difficult to find books, handling questions, organizing special events including our weekly free storytime, and respond to and resolve any customer complaints if they were to arise. Created and executed marketing plans for the business which included special events, store promotions, and special programs.