• Key liaison between business stakeholders and the IT team to translate complex requirements into effective ERP solutions for business and Retail Operation. • D365 F&O System Optimization: Identify and document requirement gaps, bugs as well as development and execution of test cases using Azure DevOps. Develop and document new business processes and creat Functional Design Documents for system requirements. • Coordinate with technical offshore developers for design and functional development testing. • User-Centric Solutions and Support: Validate and assess deliverables from the end-user perspective, ensuring solutions met or exceeded expectations. • Documentation and Process Facilitation: Produce clear documentation, including requirements, process flows, user stories, and release notes. • Develop and implement enhanced business processes and Standard Operating Procedures (SOPs) to align with business requirements (SOX), including failure mode backup SOPs, to ensure smooth development, testing, and go-live phases. • Training and Change Management: Manage end-user UAT training for all retail locations • Executive Communication and SOP Development: Communicate and collaborate with executive management on implementing new SOPs and suggesting system improvements and enhancements to drive operational efficiency. • Dynamics F&O Module Experience:  Accounts Payable (Charges Code/Method of Payment/Vendors)  Accounts Receivable (Invoices/Terminals)  Common (Cases)  Inventory Management (Counting/Transfers/Item Arrivals/Transactions)  Organization Administration (Operating Units/Org. Hierarchy/Resources/Resource Groups)  Procurement and Sourcing (All Purchase Orders)  Product Information Management (Products/Released Products)  Retail and Commerce (Customer Service/Call Centers/Customers/Pricing and Discounts)  Service Management (Service Orders/Service Schedule)  System Administration (Users/Personalization)

Working directly with Sales Channel business leads to identify Gaps or BUGs in ERP system and documenting as Requirements/BUGs using Azure Devops. Outlining new business processes for enhanced system requirements. Creating Functional Design Documents for code Extension requirements. Working directly with software Developers for design and Dev testing of Requirements and Bugs. Responsible for Functional testing work items all the way through from Dev, FUT, to Staging. Working and managing End User Sales teams through UAT testing. Writing Release Notes for each system update.Performing rigorous regression testing to ensure features released by Microsoft One Version updates do not interfere with custom code our developershave built. Provide consistent support to end Users and identify failure points in both system and business processes.

Process Improvement Analyst (SME) for Retail. Implementing a new ERP for the business utilizing Microsoft D365 in over 100 Retail locations, 5 DC call centers and remote Call Center employees. Working in Azure Devops (VSTS).

Tasked with creating and implementing a Manager In Training program. Oversaw training for every new manager hired in the 90+ Retail Store locations. Creating Training Modules/Training videos for users. Working in Camtasia for video and audio editing, PowerPoint, Excel, and Word for training materials.Created a 5 day classroom training course covering a wide variety of topics for students including: 1) How to read a P&L2) Navigate Sales Dashboard's and Daily Sales Reports (DSR)3) How to create a Goal Board4) How to properly write an MD&A (Management Discussion and Analysis report)

Lead a team of 9 employees with a simple goal of making this store a winner; having over 30 record breaking months along the way. I was able to take the store from a $180k a month budget to a $500k a month budget store. Starting with only one dependable and hard working employee, we worked together to build a solid and reputable team.

Accolades: Highest Warranty Dollars sold in Company history at the time for the month of October 2011. ($8000) Joined the Azusa, CA store in October 2012 helping to increase profit dollars to the bottom line and achiveing the "RECORD BREAKER" award for July 2013 and December 2012 setting a store high sales amount of $233,022 (July) and $224,487(December). Overcoming slow sales months in the industry and producing increased revenues over and above the company average. (Hitting 110%-118% to budget on average)Assisting the store manager in overseeing a retail location with a full service installation center. Managing a sales crew on the front counter, and a team of mechanics in the shop. Having my team interact with customers in a friendly environment to determine what their need's are. Taking the time to get to know our clients on a better level of understanding to provide them with a great experience which encourages them to continue business with not just the company but with myself and my sales crew while becoming a life long customer. My team and I answer phones to bring in sales and schedule customers for installation of their parts. The phones are a big part of our business and it is not uncommon for the store to have over 250-350 phone calls a day. With only 2-3 people on the counter, a lot of time is spent on the phones with customers. Calling vendors to get status on open orders for our customers, obtain RGA numbers for product returns or warranty authorization for defective items. Working in conjuction with our corporate office through e-mail obtaining cost on new product arrivals from our extensive vendor list as well as setting up Purchase Order requests and maintain daily incoming and outgoing company transfers of product. Call customers and update with status of product ETA, and resolve customer service issues. Maintain sales goals and encourage my team to increase sales, gross profit margin's and warranty sales on a month to month basis.

Sales associate at the Anaheim Hills dealer lot location selling cars and making cold calls to future customers. Working 6-7 days a week 12-15 hour days staying late to land any deal possible.