Marrying decades of in-depth information technology and industry experience with digital marketing strategies and techniques to transform the customer experience in the collections industry.I am a passionate believer that today’s consumers want and deserve a better experience when dealing with distressed debt. By approaching customers with an appreciation for their unique circumstances, providing flexible, innovative self-service options and continually collecting and adjusting based on feedback, I believe that the entire collections experience can be re-invented, maximizing the results for both consumers and businesses. Specialties include digital transformation, email marketing and deliverability, user experience, agile project management and analytics and reporting.
Listed skills include Business Intelligence, Business Analysis, Leadership, Agile Project Management, and 26 others.