Drew Mehta Email & Phone Number

Madison, Wi, Us

Saint Louis, Mo, Us

Madison, Wisconsin, Us

• Accelerated user acquisition, propelling patient experience platform from 0 to 60,000 users in less than 60 days, surpassing 200,000 users in just 120 days, and over 1 million in less than a year.• Led agile team to improve the patient digital test experience through combining multiple digital patient tools into a single seamless experience. • Achieved an impressive average customer satisfaction score of 9.5 out of 10 for those who viewed their test results through our custom-built digital platform by designing a patient-obsessed resulting experience written in a low reading level and giving them clear next steps along with simple explanation of their chances of cancer.• Led redesign of customer experience teams and squads team topology from platform-based teams to value-based teams built on outcomes rather than outputs.

Madison, Wisconsin, Us

• Successfully led cross-functional digital teams to launch and scale a bespoke enterprise patient experience platform, enhancing patients' abilities to access their test results, track orders, update contact information, and manage personal details.• Spearheaded the discovery phase and guided the team through early beta testing, ultimately delivering a fully-realized digital solution.• Drove significant improvements in patient outcomes, boosting customer satisfaction scores for understanding test results to 9+ out of 10, and refining onboarding and sign-up experiences by optimizing account matching and creation.• Effectively collaborated with cross-functional teams including customer service, customer experience, marketing, IT, analytics, and user experience to achieve successful product launch and adoption.

Madison, Wisconsin, Us

• Led internal service and design leadership initiatives to improve the Cologuard patient customer experience.• Successfully designed and implemented customer experience improvement roadmaps that were leveraged for over two years by internal users.• Achieved measurable results, increasing the Cologuard patient return rate and promoting cancer screening, resulting in improved revenue.• Pioneered the development and implementation of email notification capabilities for the Cologuard patient experience, enhancing overall customer satisfaction.• Orchestrated seamless collaboration among IT, Customer Support, Lab Quality, Marketing, and other teams to drive project success.• Utilized design thinking and lean design methodology to prototype and iteratively improve new customer experiences.• Propelled an internal digital transformation and improvement program, modernizing and enhancing the patient experience.

Madison, Wisconsin, Us

• As the internal product manager and business owner for the online ordering channel of the largest colon cancer screening product at the company, I successfully led initiatives to improve the customer experience and increase revenue.• Through conducting internal workshops and designing an employer and payer solution framework, I was able to streamline the ordering process and provide a more efficient and user-friendly experience for customers.• I also collaborated with external technology and physician network partners to continuously enhance the online ordering channel, resulting in increased customer satisfaction and a boost in revenue for the organization.

Richmond, Virginia, Us

Served on the leadership team of a 35-person internal design agency for a 4,000+ person international NGO and simultaneously led a creative team of media workers in Southeast Asia to help Thai nonprofits make a greater local and international impact. Led organization-wide content strategy for Salesforce integration• Oversaw a team of content experts to design information architecture and content strategy for an on-line help center for entire organization. • Worked with worldwide department directors to gain buy-in and cast vision for new service. • Created processes for each department to contribute targeted and relevant content for users. Hosted an international hackathon to solve worldwide challenges• 20+ participants included hackers from Google, Adobe, Dropbox, and more in Chile, South America.• Three ideas turned into software used by internal employees today.Re-imagined how a 4,000 person organization communicated internally• Led a 20-person research team to create personas and communication strategy for internal use.• Managed team to interview 100 people on 6 continents to discover preferences and pain points.• Performed quantitative analysis of survey data and qualitative analysis of interviews to develop four distinct personas and a mental model of three internal organizations and how they interrelate.Led impact-driven entrepreneur accelerator in Thailand• Coached 17 entrepreneurs to create excellent business models that impact their communities. • Connected these entrepreneurs to local leader mentors to continue business growth. • Culminated in participants giving a sixty-second community pitch to showcase their strategies. Designed and managed creative studio build for global media team• Improved team interaction, boosted morale and increased prototyping and experimentation by developing a flexible and open office concept for a 12-member creative team in Thailand.

• Directed and led a team of media and design volunteers in Southeast Asia, enabling local non-profit organizations to have a greater impact on their communities and beyond.• Collaborated with US-based SEED SPOT entrepreneur accelerator program to organize and host an impact-driven startup accelerator event in Thailand, aimed at fostering the growth and success of local entrepreneurs.• Designed and facilitated workshops for non-profit organizations, using Strategizer's Value Proposition Canvas to shift their focus from product-based offerings to user-focused service offers.• Advised both local and international foundations and non-profits on media, communications, and startup strategies, helping to increase their outreach and impact.• Spearheaded the renovation of a creative workshop space for media production and training events, contracting with vendors and ensuring successful project completion.

• Leadership: Successfully led and managed a creative team to achieve organizational goals and deliver high-quality creative projects.• Art Direction: Spearheaded organization-wide design initiatives, including branding and art direction, resulting in the successful implementation of the current logo and identity system.• Creativity: Demonstrated creativity and innovation in program design, including the use of special effects, to enhance the organization's impact and reach.• Digital Presence: Managed the organization's digital channels, including website design and content, and led the migration from desktop-based technology to a mobile-first strategy in 2015, resulting in increased engagement and user satisfaction.• Internal Communication: Successfully managed and delivered effective internal communication strategies in print and digital formats to 4,000 members across two locations.• Signage: Managed all aspects of internal and external way-finding, signage, and design, resulting in a consistent and cohesive visual brand identity.• Video Production: Successfully produced high-quality video collateral for both internal communication and external advertising, contributing to increased engagement and brand awareness.• Stage and Set Design: Led the design of stage and set for yearly special events and collaborated with other teams on regular stage designs, resulting in visually appealing and memorable events.

Chatsworth, Georgia, Us

Led in media, communications, marketing, product design, program design, graphic design, live technical production, website, and IT, technology, and more.

Master Of Science Engineering, Product Design And Development Management (Mpd2), Product Development

Master Of Business Administration - Mba, Business

Youth Studies, Youth Ministry

High School Diploma