Drew Mendoza, Fmp Email & Phone Number

New York, Ny, Us

New York, United States

New York, United States

*Provide operational support to 11 clients, 17 physical locations, in the Northeast, including New York, New Jersey, Connecticut, and Washington D.C.*Responsible for client relationship management, front line staffing & training, quality assurance and inspection, financial forecasting and invoicing, SOPs and system management, safety & compliance, payroll, and employee relations as part of ESFM.

Stamford, Connecticut, United States

*Led facilities on-site facilities team on behalf of ESFM, servicing the Connecticut headquarters of BlueTriton Brands (formerly Nestle Waters of North America).*Oversaw facilities and operational services, shipping & receiving function, reception and guest relations, and client relations.

Brooklyn, New York

*Oversee revenue producing departments, such as Personal Training, Pilates, Spa, Membership Sales, and Retail, front line customer service teams, facilities & maintenance teams, and overall club operations.*Hire, train, develop, and coach employees in various departments in their day to day role to provide an unparalleled member experience.*Ensure club meets all revenue expectations, controls costs within set budgets, and continues to grow the business year over year, course correcting where needed.*Innovate and develop new methods of daily processes to solidify SOPs/operating procedures to increase productivity and consistency while reducing human error.*Motivate and inspire a team to continue to push beyond 100% effort to ensure our member experience is second to none.

Greater New York City Area

Greater New York City Area

*Own and evolve current on boarding practices with a focus on hospitality and customer service, ensuring that all new employees have a deep understanding of mission, their purpose within the organization, and all necessary administrative requirements completed, benefits information and technology are ready on day one.*Manage and execute mass summer on boarding sessions, successfully welcoming over 450 new employees in a 30 day window. *Research necessary Professional Development (PD) content based upon needs assessment and source or build trainings/workshops for the organization and created centralized resource center for enterprise training initiatives.*Pilot new PD initiatives, including mediums for delivery, systems for analytics, post-assessment of PD opportunities, and analysis of content based on user experience from systems training to in person development opportunities.*Advocate for continuing and consistent PD and learning opportunities on an ongoing basis, facilitating day one orientations, working with employees on individualized development plans, and planning mass professional days across departments.

Greater New York City Area

*Facilitate purchase and delivery of non-branded aesthetic materials for all Success Academy schools.*Strategically procure education appliances and machinery for Success Academy schools, securing discounts and best pricing, and bridge the communication gap between vendor and school operations staff to ensure consistent technical support.*Manage relationship with central warehouse to ensure delivery, pick-up, distribution of materials while managing invoicing, timetable logistics, and negotiations.*Conduct on site and virtual purchasing training and best practices for new and existing employees at both a school and central office level on an ongoing basis.

Success Academy Fort Greene

*Collaborated with other operational divisions and external contractors to renovate allocated classrooms to meet Success Academy spatial educational requirements in 45 day period.*Created staffing plans, management systems, arrival & dismissal protocols for all students and faculty. *Secured permits and negotiated use of shared space, working with other building administrators and leaders to ensure all had access to community spaces equally.*Coordinated third party vendor services in order to maintain a clean and safe learning environment for all, including procurement of all educational materials needed on a day-to-day basis.*Partnered with key stakeholders to negotiate and alleviate negative interactions with both parents, faculty, and non-Success staff members while fostering an environment of open, honest, and direct dialogue.

Success Academy Harlem 2

*Established relationship with school based services, such as school foods, safety, and custodians as well as external vendors in order to turnover necessary results in 24 hours on average.*Cultivated parent engagement through consistent presence at arrivals and dismissals, establishing myself as a trusted figure of the educational community.*Streamlined ordering protocols for all faculty, reducing cost through static ordering timelines and inventory and asset management.*Implemented routine walk-throughs and safety checks to proactively addresses concerns before they could become issues. Reduced overall onsite workload and cost for facilities members using these walk-throughs.*Coordinate event logistics every month, with an emphasis on technical and audio/visual needs.

Equinox At Greenwich Ave

*Standardized procedures for opening and closing protocols, scheduling, 3-day on boarding ramp up for new front desk associates, financial reconciliation, and developed new on-the-job training techniques that increased employee retention and engagement.*Bolstered front line customer service engagement with members through direct communication and empathy, establishing trust with a 6000+ member base.*Created development plans and systems for employee performance management in house to increase retention and cultivate positive culture.*Recovered consistent budget overages from peak season through precise and consistent scheduling, monitoring and eliminating overtime, and studying member traffic. Budget errors ultimately eliminated due to our consistent traffic analysis which informed future spend and balanced monthly financial allocation.*Fostered synergy between front desk associates and sales advisors, negotiating conflicts and prospect tracking issues in real time in order to achieve overall company mission.

J&R Computer World

*Facilitated training sessions with retail customers in the HP/Microsoft experience center, using actual hardware and software to demonstrate photo editing, home networking, and mobile devices.*Consistently met facilitation goals and carried a 75% conversion rate from initial retail interaction to final sale for hardware and 60% for software.*Provided 1:1 support with customers and other store staff as an in-house product expert for both HP and Microsoft.

Bachelor'S Degree, Theatre/Theater, 3.91

Activities and Societies: Theatre Productions, Hunter Achievement Team, Dean's ListI studied both Theatre and Film at Hunter College. It.

Associate'S Degree, Film/Cinema/Video Studies, 3.9

It was here at NYCDA that I experienced my first taste of acting training in NYC. Coming from a small town in South Central Kansas, I had.