Drew Mick Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minnesota, United States

Eagan, Mn

Waverly, Ia

-Assist with the overall segmentation strategy and goal setting for the phonathon program in support of Annual Giving goals.-Prepare training materials, scripts, motivational strategies, and timeline to support the segmentation strategy and reach the goals of the phonathon program.-Manage the day-to-day operations of the student phonathon program.a. Recruit, interview, hire, and train approximately 40 student callers and manage their employment. b. Directly supervise 8 weeks of calling shifts in the fall semester and 11 weeks of calling shift in the spring semester. c. Track phonathon program progress both nightly and overall against measurable outcomes. Analyze results of program and formulate methods for improvement.d. Manage and troubleshoot the automated calling system as needed. -Work with Assistant Director of Annual Giving to plan, develop, and execute direct mail and email strategies for solicitation, stewardship, pledge and matching gift fulfillment, and donor retention while not actively managing phonathon program.-Assist in preparation of materials for the Tower Society program, Booster Club program, and Annual Giving programs.-Perform other duties as assigned and pursue ongoing professional development.

Waverly, Ia

Waterloo, Iowa Area

-Manage and execute the daily operations of the Cafe; execute e-Planner to standard; customize, communicate, delegate, perform, and follow up on all tasks-Drive sales by coaching and counseling Cafe servers to deliver the four core service principles in the Cafe: provide timely and friendly cafe‚ service, upsell, maintain product presentation standards, and maintain Cafe cleanliness-Deliver positive financial results through efficient execution of initiatives; use financial reports to identify additional sales, in-stock, and trend opportunities-Plan and assign work to optimize payroll budget-Understand and execute Integrated Store Operations standards-Coach and communicate with the Cafe servers about all our products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect our customers with the right products-Ensure that product quality and Cafe standards are executed and maintained; manage inventory levels, receiving, purchasing, waste control, and equipment maintenance and repair-Select, interview, and recommend the hiring of new Cafe servers; oversee and monitor the new hire orientation and training process, ensuring a smooth acclimation to the store and our bookselling culture in partnership with the store manager-Prepare and deliver performance reviews to Cafe servers; coach and counsel them on performance issues and take appropriate corrective action in partnership with the store manager-Resolve customer complaints in accordance with all operational guidelines, surfacing issues to the store managers as necessary-Protect company assets by controlling both internal and external shrink.-Act with integrity and trust, promoting our bookselling culture and core values-Maintain facility's conditions and take immediate action to correct any maintenance issues

Waterloo, Iowa Area

-Provide world-class customer service by delivering the four core service principles of the cafe: provide timely and friendly cafe service, upsell, maintain product presentation standards, and maintain cafe cleanliness-Prepare and serve drinks and food in accordance with health code and cafe standards-Perform all support tasks in the cafe, including but not necessarily limited to baking, cleaning cases and equipment, and restocking displays, in accordance with cafe standards-Maintain cafe cleanliness at all times, including but not necessarily limited to cleaning tables, maintaining the condiment bar, and removing trash in accordance with cafe standards-Ensure execution and compliance with Integrated Store Operations standards for the cafe-Perform opening and closing procedures in accordance with cafe standards-Protect company assets by ensuring the accurate execution of loss prevention procedures, including but not necessarily limited to the following; cashiering and inventory standards, monitoring waste logs and recording consumption, and adhering to discount and return policies-Help orient new cafe servers, ensuring a smooth acclimation to the store and our bookselling culture.-Assist in any area of the store when necessary; including but not limited to receiving, cashwrap, Information Desk and specialty areas-Act with integrity and trust, promoting our bookselling culture and core values

Waverly, Ia

-Wrote bulletins, announcements, and service slideshows using Microsoft software-Composed weekly emails using MailChimp-Updated website using Squarespace

Decorah, Iowa

-Advertised weekly stories on various social media platforms-Recorded advertisements for the college radio-Pitched weekly story ideas

Decorah, Iowa

-Listened to speeches by students-Provide constructive feedback to improve their public speaking skills and use of visual aids

Decorah, Iowa

-Housed customers on campus; assigning rooms, cleaning, distributing and collecting keys-Provided customer service and remained on call

Decorah Iowa

Oversaw front desk, displayed products, general cleaning, balanced cash register, prepared deposits for bank

-Operated electronic register-Daily cleaning-Stocking of merchandise-Provided exemplary customer service

Waverly, Iowa