Drew Murray Email & Phone Number

Glasgow, Scotland, United Kingdom

I have been involved in a number of challenging roles during my time with CIGNA. My roles and responsibilities in all of my roles have been leading teams and areas to produce exceptional results, and customer engagement. My experience in directing sales, sales support, customer service and service recovery will be a great benefit. My knowledge on call center operations and my management skills would enable me to play a valuable role in expanding your business.

I have been involved in a number of challenging roles during my time with NCR. These include customer service, experience, and technical support function. My roles and responsibilities in all of these roles have been leading teams and areas to produce exceptional results, and customer engagement. My experience in directing sales, sales support and customer service will be a great benefit. My knowledge on call center operations and my management skills would enable me to play a valuable role in expanding your business.

Erskine And Glasgow

These include customer service, retention and technical support function. My roles and responsibilities in all of these roles have been leading teams and areas to produce exceptional results, and customer engagement. My experience in directing sales, sales support and customer service ensured that Teleperformance's outsourced partnerships were successful and profitable for both parties.

Glasgow Skypark

I have been involved in a number of challenging roles during my time with O2. These include customer service, retention and technical support function. My roles and responsibilities in all of these roles have been leading teams and areas to produce exceptional results, and customer engagement. During the period that I have been duty manager I have been responsible for managing intraday performance, across the centre. Whilst maintaining overall productivity, profitability and promoting the O2 brandMy experience in directing sales, sales support and customer service will be a great benefit. My knowledge on call center operations and my management skills would enable me to play a valuable role in expanding your business.

Erskine

• Managing team of 8 Team Managers• Track account performance against Key Performance Indicators• Communications of risk factors against service delivery.• Provide management support and guidance to staff.