● Managed the entire retail order fulfillment process, ensuring accuracy of timing, quantities, and inventory availability for high-volume orders.● Tracked orders from shipment through delivery, maintaining detailed records of BOLs and PODs to address and resolve vendor chargebacks efficiently.● Created and maintained essential supply chain documentation, including packing lists, bills of lading, pallet and carton labels, and ensured accurate communication with retailers via EDI.● Improved Excel templates for PO documents, implementing process enhancements that streamlined operations and increased efficiency.● Established effective communication channels between retail business teams, the wholesale operations team, and the fulfillment center to ensure high-quality service delivery.

● Coordinated order processing, shipments, and inventory management for multiple major retail partners, ensuring all orders were fulfilled on time and in full.● Monitored inventory consumption and collaborated with the supply chain team to maintain accurate forecasting records.● Implemented a new ERP system to automate order tracking and documentation processes, reducing errors and increasing operational transparency.● Supported dispute resolution for vendor chargebacks by providing timely and accurate documentation to retailers.

● Maintained an accurate log sheet of daily moves, scanned inventory, and audits.● Completed deliveries in a timely manner and guaranteed patients received a positive & memorable experience.● Maintained a clean, neat, and member-ready area.● Performed other duties as assigned such as delivering meals to patient rooms or carts, preparing trays, etc., within established time frames and quality standards.

● Managed inventory tracking system to record deliveries, shipments, and stock levels.● Provided quality customer service to clients during pickup.● Maintained quality control policies and federal regulations according to factory specifications.

● Exceeded daily order quotas.● Developed relationships with other departments to ensure timely delivery of service.● Inspected finished products for quality and adherence to customer's specifications.