Drew Oldfield Email & Phone Number

New York, NY, US

• Led an inter-agency project, coordinating with multiple CEOs and the program funder.
• Collaborated on grant proposals and budget design.
• Conducted networking and outreach securing units with both private landlords and mission-driven providers.
• Ran community webinars, led team meetings, tracked data, and reported outcomes.
• Designed program elements for pilot program including intake, data collection, and program content.
• Networked organizational relationships, created community resource guide, designed and facilitated workshops on connecting with resources and establishing a “work mindset” to secure and maintain employment.

Bronx, NY, US

• Oversaw the pilot program start-up and opening of a 140-bed reentry and transitional housing center for older adults returning from long-term incarceration who would otherwise be homeless.
• Responsible for the overall day-to-day operation, management, and direction of the social services department with the goals of strengthening self-sufficiency and community integration, while working towards permanent.
• Developed, implemented, evaluated, and streamlined programs, systems, and documents.
• Ensured the delivery of quality services to all clients through chart/case reviews and direct supervision and coaching of a Program Coordinator, Housing Coordinator, Case Manager Supervisor, and Career Coach.
• Directed teams for case management, housing, employment, intake, and peer mentorship - including providing services such as: benefits enrollment, health management, education, training, tech literacy, financial.
• Coordinated cross-functionally to facilitate innovative methods of problem-solving and the alignment of strategies integrating the mission and culture through all facets of the program.

New York, NY, US

• Directed all aspects of Tech 101 and the Navigator Certificate in Human Services and Community Justice courses.
• Contributed as a member of the leadership team to the strategic vision, values, and culture of the organization.
• Collaborated with stakeholders including: students, alumni, funders, instructors, and staff, as well as host college administration and outside vendors for event space, catering, technical and A/V needs.
• Developed and/or refined curriculum based on feedback and outcomes to streamline delivery.
• Networked relationships with industry partners to promote programs, recruit students from their staff and participants, create service-learning (internship) opportunities, and develop employment opportunities.
• Led student recruitment, selection, retention, crisis navigation, and support service networking.

New York, NY, US

• Acted as both Assistant Director and Supervisor simultaneously from 10/17 through 1/19.
• Directed 31 staff across 4 teams consisting of Community Service, Job Prep and Placement Coordination, Job Development and Retention as well as Supervisors and Admins.
• Supervised and streamlined: referrals to training, education and community volunteer internships; job screening, matching and preparation; job development and placement; milestone achievement and incentive distribution.
• Instituted a “Pod System” pairing staff together to expand cross team and interdepartmental collaboration.
• Monitored and delivered detailed metrics reporting on goal progress for all units to senior leadership.
• Collaborated extensively all other program areas to maximize synergy and employment focused results.

New York, NY, US

• Directly supervised a staff of 15 (Job Developers, Job Prep Coordinators & Admins), providing day-to-day oversight of all Employment Services functions while ensuring quality of services.
• Provided services to populations including individuals facing criminal justice challenges, substance abuse, homelessness, domestic violence and possessing mental and or physical disabilities.
• Developed and implemented customized sourcing, screening, referral, placement and data tracking strategies to maximize productivity based on strengths and needs of staff, participants and employers.
• Hired, evaluated, trained, coached and completed payroll for staff in a collaborative environment promoting initiative and team work with a participant centered and results focused work style.
• Full accountability for issuing and tracking all Retention MetroCard/Gift Card disbursement, extensive collaboration as Co-Supervisor for Retention team and securing Milestones.

• Coached Job Developers on screening/coaching applicants and developing/maintaining job leads.
• Placed applicants with employers based on interests, experience, qualifications and temperament.
• Tracked data on applicant interviews, placements and milestone achievements.

Long Island City, New York, US

• Promoted 3 times in under 2 years from Telemarketer to Account Manager to Telemarketing Trainer to Sales Recruitment & Training Manager (1 of 4 Main Office Managers)
• Interviewed, hired, trained, managed and evaluated Telemarketers and Sales Account Managers.
• Led daily team meetings reviewing goals, strategies, industry current events, sales and retention techniques.
• Serviced and expanded personal book of accounts for both credit card processing and cash advance deals.
• Sales Force Recruitment & Training; Merchant Account Development & Support; Customer Service & Retention

Sarrebourg, Grand Est, FR

• Recruited for first US Mephisto company store.

New York, New York, US

• Frequently highest volume seller.
• Considered for Store Manager

• Supervised an office of 8 providing Work Readiness services and created a database of community resources.
• Introduced class booklets to ensure consistent content of the 5 courses offered by the Resource Center.
• Instructed a 10-day Work Readiness class and facilitated mock job fairs with genuine employers.
• Offered additional workshops on Resume Writing, Interviewing Skills, Career Planning and Job Retention.
• Facilitated enrollment in GED, college and vocational courses.
• Administered Careerscope assessments, reviewed outcomes with client and discussed career planning.

Sydney, NSW, AU

• Appraised and inspected residential condominiums, cooperatives, single and multi-family homes.
• Researched condition, amenities, ownership and sales history of the subject and comparable properties.
• Coordinated with banks, homeowners and renters, real estate brokers and property management companies.
• Met rigorous deadlines to regularly maintain a 10-day turnaround on appraisal reports.

Cohoes, NY, US

• Coordinated support services for the developmentally disabled including: day treatment; residential; medical/psychological treatment; speech, physical, vocational and occupational therapies; recreation and travel.
• Developed, implemented, maintained and reviewed Individualized Service Plans (ISPs) using person-centered planning to promote independent living skills, personal choice and productive community inclusion.
• Advocated for consumer rights, evaluated eligibility and appropriateness of services, established consistency of services between all providers, maintained the highest possible quality of care while safeguarding the.
• Maintained a caseload of 20 multiply-disabled Willowbrook consumers, ensuring that all provisions of the Willowbrook Permanent Injunction were met.

New York, N.Y., US

• Set up, opened and managed the Wilson Avenue facility, remaining on-call 24/7.
• Hired, trained, evaluated & scheduled staff, assured coverage 24/7 at all times.
• Designed personalized Individualized Service Plans (ISPs) to meet each consumer’s goals and needs.
• Oversaw inventory, household budget, medication, recreation calendar, petty cash & payroll systems.

New York, New York, US

• Designed, implemented, tracked and updated Individualized Service Plans (ISPs).
• Completed monthly billing forms, progress and medical notes, plans of service and semi-annual updates.
• Attended human rights meetings as an advocate for consumer needs and safety.
• Acted as a shift manager, primary counselor, staff trainer & direct care counselor.

• Assisted clients to learn skills through Activities of Daily Living (ADL’s) and Individualized Service Plans (ISPs).
• Facilitated community inclusion and recreational outings.
• Collected data, administer medication, maintain facility log

New York, NY, US

• Assisted clients to learn skills through Activities of Daily Living (ADL’s) and Individualized Service Plans (ISPs).
• Facilitated community inclusion and recreational outings.
• Collected data, administer medication, maintain facility log.

Restoratice Justice Tier 1 Training: Community Building & Circle Keeping

Undoing Racism & Community Organizing 3-Day Workshop

Double Major: Human Services And Community Justice, And Forensic Psychology

Psychology

Education record