Drew Redman Email and Phone Number

Leads a team of seven (5 Network Engineers and 2 Outside Plant technicians). Oversees all aspects of network engineering and operations. Simultaneously maintains role in senior network engineering capacity/technical lead and acts as a resource for other team members.

Network Engineer for a facilities-based CLEC operating in Southwest Colorado / Northwest New Mexico, focusing on IP/Voice/Transport related provisioning and troubleshooting tasks.IP:-Ethernet switches (Cisco, Alcatel-Lucent, Brocade/Rukus, Raisecom)-Routers (Cisco ASR 9000, ISR G1/G2, 7200, Fortigate)-GPON (Ubiquiti Ufiber OLT, Nano ONU)-VDSL DSLAM and modem provisioning (Calix, Comtrend, Innoband, Hatteras)-DNS and IPAM administration (Infoblox, Bluecat)-ARIN SWIP and IRR-VM and server administration (VMware ESXi, Linux, Windows Server)-Power (AC 120V, UPS, DC -48V)-Network monitoring and troubleshooting (Solarwinds NPM/NCM/VNQM, Cacti, Arbor Peakflow, Zabbix, Splunk)-Network Management: Netbox, Pleasant Password ServerVoice:-Class 5 Softswitch administration, provisioning, and troubleshooting (Metaswitch CFS, Perimita, Service Assurance Server SAS)-SS7 Trunking, E911, SR-LNP Porting - CSR/LSR, FOC, Creates, Activates, and Release via LTI and PortControl. Toll-free porting, CNAM-IAD installation and provisioning (Adtran TA 900 series)-SIP, ISDN PRI, and analog FXS customer handoffs-Cisco Unified Communications Manager, Cisco Unity Connection hosted management-Asterisk/FreePBX voicemail/fax-to-email-Toll fraud monitoring and mitigationTransport:-DS1, DS3, and OC-n provisioning (Cisco ONS 15454, Fujitsu Flashwave 7500/4100ES)-DWDM provisioning and troubleshooting (Fujitsu Flashwave 7500, Fujitsu 1Finity)-T1 (Cisco 7200, Cisco 1800, Adtran IAD)-Ethernet (MPLS, QinQ)-Mobile Backhaul (ALU/Nokia, Accedian, RFC 2544)Cabling/Outside Plant:-SM fiber fusion splicing-CWDM operation/troubleshooting-Cat5e installation and termination-110/66 block termination for voice and data-DSX cable crossconnects-Outside plant mapping software (OSP InSight)-Pole attachments/utility coordination-Fiber build project management, supervision-Fiber characterization/troubleshooting (OTDR, iOLM, OSA, VFL)-UG fiber installation/locates, UNCC/OneCall tickets

Worked with USDA - Animal and Plant Health Inspection Service (APHIS) providing network operations and network engineering support. Worked on a team of approximately 15 network staff supporting an organization consisting of 7,000+ employees, veterinarians, and scientists in 500+ locations worldwide. Was directly responsible for monitoring and maintaining network health at approximately 110 sites throughout the western US, totaling approximately 400 routers and switches. Deployed routers (Cisco 2811/2911/3845), switches (Cisco 3560/3750/6500) and wireless access points (Cisco 1142N/1232AG).

Worked as a government contractor at Western Area Power Administration (Dept of Energy) providing networking support to approximately 300 employees in a primarily Cisco environment. Configured and deployed routers, switches, and firewalls. Regularly assisted Comm group with VOIP installations (Mitel 3300) and was responsible for enterprise wireless network configuration and management (Aruba 3600). Worked with or supported many other technologies, including: Cisco ACS, Cisco Catalyst 2900/2950/2960/3550/3560/3750/4500/6500 series switches, Cisco 1700/1800/1900/2800/2900/3800 series routers, Cisco ASA 5500 and PIX series firewalls, Cisco WAN accelerator technology (WAAS), Cisco Network Analysis Module, Cisco Virtual Switching System, Ciscoworks LMS 2.6-3.2, Cisco QoS Policy Manager, Cisco Security Manager, SM and MM fiber patch installations, LifeSize Video Teleconference, Paessler PRTG, Tenable Nessus, Solarwinds IPmonitor, Plixer Scrutinizer, RSA EnVision, Nokia Checkpoint Firewalls, Aruba Airwave, and Fluke LinkRunner LAN meters.

Worked full-time in an HP call center, offering technical support to customers of HP's ProCurve Networking business. Provided support via phone and e-mail on a wide range of topics pertaining to ProCurve switching and routing products, including: VLANs, IP addressing, power-over-ethernet, spanning tree, link aggregation, speed/duplex configuration, fiber and 10GbE technologies, firmware upgrades, TFTP, DHCP, static routing, 802.1X, port mirroring, SNMP, sFlow, LLDP, jumbo frames, ProCurve Manager software, SNTP, virus throttling, packet captures, QoS, IGMP, and more. Troubleshot switching and routing problems using logs and diagnostic information submitted by the customer. Logged,tracked, and managed cases using Amdocs CRM.

Operated on student, staff, and faculty computers troubleshooting hardware failures, replacing hard drives, recovering data, and reinstalling operating systems. Assisted students in-person with antivirus/antispyware installation, Windows updates, Cisco CleanAccess(NAC), VPN, web design, and dial-up.

Worked both in-shop and on-site at the customer’s location doing PC repair, upgrades, virus/spyware removal, network troubleshooting and installation, DSL installation, wireless network configuration, etc. Was responsible for warranty hardware replacement for Dell, Toshiba, and Acer desktops and laptops. Other duties included: OS reinstallation, data recovery, and server support. I also worked for this company during summer 2004 (May-August).

Worked in a call center environment assisting students, faculty, and staff. Assisted callers with problems and questions related to email, dial-up, website creation, password resets, WebCT, Unix accounts, telephones, long distance, voicemail, etc. Dispatched calls to the correct department and logged all activity using the university ticketing system, Clarify CRM.

Supervised network of approximately 65 computers and 10 servers, as well as 25 websites, a T-1 Internet connection, Cisco PIX firewall, VPN server, and MS Exchange server. Was responsible for IT support for approximately 100 remote and local employees. Maintained server tape backups and migrated Windows NT based domain to Windows 2000.

Supported customer base of approximately 8,000 via phone and email. Troubleshot issues and responded to questions related to dial-up (V.34, V.90), email, www, and usenet. Supported users on MacOS 7.5-8.0, Windows 95, Windows 98, and Unix.