Drew Roberts Email & Phone Number

Salt Lake City, Utah, United States

• Prioritize tasks/projects for the software development team.• Scope ideas from requests into what development would need to build• Perform month end and weekly tasks as assigned• Shape automation plans & help with improving IT processes• Be initial contact for new problems/tickets• Divide up work with help of development management• Perform initial testing of new software• Schedule/lead on show and tell of new software concepts• Schedule/lead meetings as assigned by management• Help build and maintain tools for development chores (Powershell, SQL scripts, etc.)• Maintain code branches, test areas & release notes

• Successfully coordinated, managed, and executed small-group luxury retreats and adventures on a domestic and international scale. • Communicated expectations with contracted employees and formed positive business relationships. • Created and followed the company’s first official marketing strategy designed to reach more customers.• Pioneered an updated website design to improve customer trust and retention.• Maintained and improved website listings on proprietary sites and third-party sites.• Participated in the roll-out of a new payment processing and booking platform.• Managed all social media accounts and executed an effective social media strategy.

South Jordan, Ut

• Taught piano to a variety of age groups from beginner to intermediate levels. • Focused on not only teaching students to understand the theory behind music but also how to connect emotionally to the music they play. • Developed a practice tracking system that rewards daily practice. • Implemented a program to teach special needs students how to recognize and experience broad ranges of music.

South Jordan, Utah, United States

• Assisted new technicians as they became part of the team and adopted the Executech Way. • Assisted Team Lead in managing client satisfaction for all Executech clients assigned to the team. • Set up and handled tech introductions for clients assigned to team members. • Handled client quality assurance (QA) meetings and client reviews. • Acted as an assistant in managing team members.• Learned, adopted, and implemented advanced management techniques.

South Jordan, Ut

• Provided top-tier IT management for multiple clients in and around the Salt Lake Valley.• Supported networks built on UniFi, Juniper, Sonicwall, Sophos, and other systems.• Prioritized security for clients using proven defensive technologies as well as campaigns to train users against social engineering attacks.• Managed and completed three projects to create and set up new network infrastructure including hardware sourcing, network setup, physical installation, and system testing.• Participated in various client data migrations to local, cloud, and hybrid storage systems.• Worked proactively to improve clients’ systems, processes, and technologies. • Managed a successful business-hours helpdesk team at a large client.• Provided support to junior-level system admins.

Taylorsville, Ut

• Developed and managed the entire company IT infrastructure, including UniFi networking, Microsoft 365 cloud services, Salesforce CRM, SharePoint, Linux Libki server, etc.• Supported over 100 employees and 150 residents as a “one-man” IT department.• Maintained and troubleshooted office and residential equipment, including Windows, Mac, Android, iOS, and all telecommunication systems.• Monitored cybersecurity and data loss prevention using Microsoft 365.• Worked closely with CEO and directors to identify and develop new systems.• Pioneered the company’s first support ticket management and tracking system.• Created an asset tracking system using Microsoft Excel to monitor inventory, track routine maintenance, and report depreciation for tax purposes.• Developed a corporate policies and procedures SharePoint site.• Set up and managed all A/V equipment, including live YouTube and Facebook broadcasts, microphones, and music scheduling systems.• Created a network of 9 digital displays to broadcast community notices and events.

Taylorsville, Ut

• Met with nearly 100 future residents of Summit Vista to help them select interior finishes for their brand-new apartment homes.• Created an in-depth selections control book using Microsoft Excel to track and monitor selections, total amount due, and payment due dates.• Coordinated with Okland Construction, KGRW & Associates, and Metropolitan Studio to ensure that the design of each apartment home matched the residents’ requests.• Participated in the design of Summit Vista’s trendsetting 62,000 square foot clubhouse.

Taylorsville, Utah

• Supported a start-up team of 7-10 individuals with technology needs and troubleshooting, including Salesforce CRM, printers, digital and printed content creation, telecommunications, networking, and Microsoft Office 365.• Organized and executed daily mailings as well as mass mailings using mail merges in Microsoft Word. Trained others in the same processes.• Handled all front desk responsibilities, including greeting customers, answering phone calls, and providing excellent customer service.

Bachelor Of Science - Bs, Information Technology, 3.92

While at the University of Utah, I obtained a degree in Information Systems that gave me the tools to manage the technical direction.

Associate Of Arts - Aa, General Studies

Activities and Societies: Badger Pep Band, Wind EnsembleAs a student at Snow College I learned the basic skills necessary to be.

High School Diploma

Activities and Societies: Marching band, piano club, pep band, pit orchestra, musicals.As a student at Bingham High School I was able.