National Operations Manager
Mail Call Couriers Pty Ltd
Sydney, Australia
- Responsible for National Operations- Overall accountability for the day to day managing and operations including monthly business reports, presentations to the board and staff management- Responsible for forecasting, planning staff/contractor requirements, results analysis and performance improvement recommendations - Leading multidisciplinary project teams, defining scope of project, stakeholder management, setting objectives, executing and cementing change- Autonomous role with a mixture of operational work - project management, IR, OHS and HR - Strategic work - defining market positioning and aligning operational KPI's across the company - Organisational design including operations management team and call centre as well as monitoring continued performance - Administers the development and design of new Operations and IT processes- Represents Mail Call at Transport Industrial Relations and Industry gatherings- Management representative for OHS Consultation committee including OHS coordination across the organisation