Drew Throckmorton Email and Phone Number

-Successfully diagnose problems, whether user error or technological,correctly and quickly determine complete solution while maintaining Apple brand values and excellent customer rapport in a fast-paced retail environment-Educate and train customers on proper use of personal and business devices -Collaborate with store management, sales, and inventory team on performance and procedures-Consistently meet and exceed performance goals in all categories of customer service feedback-Determine areas (processes, strategies, etc.) within Apple that can be updated or changed and advise on best practices to accomplish those goals

-Led with team of volunteers in the development and execution of community event with over 1200 attendees-Developed weekly material for the successful operation of children’s programming for 450 children a week-Designed, built, and implemented stage sets and interactive elements -Trained volunteer storytellers on how to effectively communicate to large groups of children in both pre-school and elementary context