Drew Triola Email & Phone Number

• Coordinated on-site sales strategy against individual meeting opportunities with Sales Managers.
• Assisted Sales Managers in converting meeting opportunities through the planning, organization, and execution of custom site visits, planning sessions, and executive hosted product knowledge events.
• Partnered with operating areas including Event Services, Park Event Operations, Resort Operations, Disney Event Group, Disney Institute, and Theme Park Operations to create a seamless site visit client experience.
• Submitted in-house requests and write detailed BEOs for site visit catered experiences.

• Worked with clients, Event Services Managers, and internal partners to receive and process exhibitor events for five convention resorts (over 700,000 square feet of event space) from initial discovery through event.
• Created opportunities, book function space, generate contracts, Banquet Event Orders (BEOs), and estimated bills and ensure proper execution for affiliate groups, retail groups and internal events.
• Partnered with exhibit service companies (e.g., GES, Freeman, Shepard) and local Fire Marshal to execute compliant tradeshows.
• Proactively sought out business by contacting potential exhibitors to make them aware of booth enhancements and a variety of Disney experiences available including food & beverage, entertainment, floral, décor, audio.

Lake Buena Vista, Florida

• Attended planning sessions to understand group demographics and agenda in order to strategically sell and drive ticket revenue.
• Implemented processes and literature to introduce ticket sales opportunities earlier in the sales process to maximize ticket exposure and increase purchase probability.
• Partnered and communicate with Event Services Mangers across property to provide education and resources on ticket products resulting in a line of business wide sales increase.
• Liaison between Event Services Managers and ticketing partners to provide solutions and support regarding ticketing purchases, products, policies and procedures.
• Designed and develop marketing collateral regarding festivals, notable events and ticket promotions to generate additional ticket sales.

Lake Buena Vista, Florida

• Managed over 30 files simultaneously for upcoming conventions held at Disney Deluxe Resorts.
• Provided direct communication to the client and meeting planner regarding pricing features and room block status.
• Ensured all contractual and financial documentation is current so that convention guests can be booked efficiently.
• Attended planning sessions, pre and post event meetings and act as a liaison between key partners within Resort Operations, Travel Operations, and Convention Sales/Services to ensure the highest quality event experience.

Lake Buena Vista, Florida

• Sales focused interactions that drove revenue of $300,000 or more per month.
• Provided excellent guest service through personalized conversation.
• Handled high volume of inbound calls, processing orders, and hotel reservations.
• Discussed detailed information about Walt Disney World Resort and other products, services, and special offers.

Lake Buena Vista, Florida

• Met and exceeded booking conversion rates, call handle guidelines, and other performance metrics associated with the position.
• Created personal planning experiences through exemplary sales techniques and attention to detail.
• Assisted Guests in booking recreational activities, tours, dining reservations, theme park tickets, and other Guest experiences.