Drew White

Drew White Email and Phone Number

Customer Success Manager | Strategic Customer Advocate, Revenue Generation
Drew White's Location
Savannah, Georgia, United States, United States
Drew White's Contact Details
About Drew White

Throughout my career, I’ve made it my mission to lead by example and to champion the performance and success of my customers. Adept at transforming ideas into actionable programs and breaking down complex concepts into easily understandable parts, I’m known for being a superior communicator and an executive who gets things done.At the intersection of revenue, customers, and technology, my mission is to deliver positive customer experiences at every touchpoint throughout the customer journey. I thrive in deadline-intensive environments, and I am motivated by the opportunity to demonstrate my value through proven performance. In my most recent role with PGi, I managed the company’s relationships with its major clients and served as the main point of contact for all client-service needs. By partnering with both internal and external stakeholders, I built solid relationships to ensure seamless service delivery and excellent customer experiences. Committed to making data-driven decisions, I utilized customer data as the foundation of a new company-wide messaging strategy, aligning customer pain points with our key messages. Seeking the opportunity to build a team and to lead meaningful change, I am now eager to pursue the next phase of my career. If you would like to connect to discuss how working together may be mutually beneficial, please contact me at 917 885 0843 ordrew.white@me.com.Specialties Client Relationship Development | Strategic Planning & Implementation | Solution Development & DeliveryBusiness Development | Project Management | Account Management | Center of Excellence Programs Customer Onboarding Solutions | Data & Trend Analysis | Product & Service Growth Opportunities

Drew White's Current Company Details

Customer Success Manager | Strategic Customer Advocate, Revenue Generation
Drew White Work Experience Details
  • Coso Cloud, Llc
    Customer Success Manager
    Coso Cloud, Llc Sep 2021 - Jul 2024
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  • Pgi
    Customer Success Manager [2019-2020]; Global Service Manager [2016-2019]
    Pgi 2016 - 2020
    Managed relationships and oversaw PGi’s performance with Tier I clients, including AIG, BofA, BNY Mellon, Cigna, and VMware; provided ongoing assistance with EY and Citi. Served as global point of contact for client-facing service issues. Cultivated partnerships with accounts to develop business and received recognition for being customer advocate that translated customer behavior, needs, and wants into thoughtful strategy and design. • Created corporate-wide consistent messaging with customer-specific data.• Contributed to sale of webcasting platform for customer, project that generated $40K in monthly recurring revenue.• Worked with internal teams to remediate outages and impacts related to product and service issues.
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  • Pgi
    Global Service Delivery Operations Manager
    Pgi 2002 - 2016
    Served as member of highest performing sales team for 8 consecutive years supporting account that generated approximately $45M in annual revenue. Provisioned new accounts and provided exceptional levels of client service and support. Trained customers on web and other tools and worked with global service manager on reporting needs. Balanced multiple competing priorities and made judgment calls based on objective information.• Coordinated, attended, and represented PGi on select customer calls such as “Meet and Greets” and “Vendor Fairs.” Participated on site to address customers’ questions. • Surpassed new business development and overarching revenue goals. Generated reports of sales activities.
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  • Pgi
    Assistant Team Lead & Senior Account Manager
    Pgi 1997 - 2002
    Collaborated with internal departments to address service, billing, and client issues. Produced internet-based seminars and real-time broadcasts with visual enhancements. Assigned work and oversaw performance of staff.• Led events with 25,000+ participants as part of high-profile rebranding campaign that generated $2M+ in revenue.• Communicated new product rollouts and software enhancements company wide. • Managed reservation center protocols and staff for pre-registration data capture and dissemination.
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Drew White Skills

Unified Communications Salesforce.com Webinars Audio Conferencing

Drew White Education Details

Frequently Asked Questions about Drew White

What is Drew White's role at the current company?

Drew White's current role is Customer Success Manager | Strategic Customer Advocate, Revenue Generation.

What is Drew White's email address?

Drew White's email address is dr****@****pgi.com

What schools did Drew White attend?

Drew White attended The University Of Kansas.

What skills is Drew White known for?

Drew White has skills like Unified Communications, Salesforce.com, Webinars, Audio Conferencing.

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