Drew Wise Email & Phone Number

United States

Rogers, Arkansas

808 S Walton Blvd

The Sales and Service Specialist is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Duties will include, but are not limited to the following:Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer’s needs are met by partnering with the appropriate specialist and/or teammate to serve the customer’s banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.

Lead a fast, fun and friendly checkout team.Act quickly to resolve guest concerns.Manage team schedules and checkout traffic.Maintain a clean, great-looking store.Resolve guest concerns quickly and accurately.Neatly stock items on shelves and process transactions.Maintain a clean, great-looking store.Identify and report safety concerns promptly.Provide fast, fun and friendly checkout service.Resolve guest concerns in a positive, helpful manner.Work as part of a team.Know REDcard messaging and solicit guest registrations.Train new team members.Deliver accurate product placement, pricing and labels.

Marketing Management, Erp

Activities and Societies: American Marketing Association Related Coursework -Experience with SAP and SPSS software, AC Nielsen consumer.

Education record

Activities and Societies: Student Senate, NHS, CHAMPS, Adopt-a-Block, Beta Club, Spanish Club