• Lead network engineer in charge of overseeing 120 Nebula Cloud connected remote offices and 6 corporate locations.• Designed, coordinated and executed multi-faceted tenant BAS solutions that satisfied both network segregation, subnetting, and firewall rules.• Developed and engineered the tenants new IP topology to allow site-to-site VPN, as well as a Zero Trust Policy (ZTP) to ensure business continuity.• Worked with a small team of highly skilled individuals that supported 11 tenants with a robust set of remote management tools.• Managed over 2,000 individuals with a multitude of configurations and needs utilizing Microsoft Azure services.• Administered through configuration and monitoring over 500 network appliances to ensure optimal connectivity and uptime.

• Upgraded aging networking equipment across multiple sites to a modern solution which includes Zyxel hardware with failover WAN connections.• Replaced legacy email system with Microsoft Office 365 cloud solution.• Migrated on-premise file servers to Microsoft OneDrive for Business.• Identified, reported, and remedied server, active directory, and network issues or failures.

• Planned and coordinated the implementation of Author-IT and Acrolinx into the production and staging networks, with 22 servers supporting over 800 concurrent users located around the world.Conducted routine hardware and software audits of servers for compliance with established ISO 9001 standards, policies, procedures and configuration guidelines.• Ensured data recoverability by implementing a schedule of system backups and database archive operations. Performed quarterly disaster recovery simulations.• Managed infrastructure consisting of virtual and physical servers supporting a variety of projects ranging from development to high-availability environments.• Worked closely with other development teams in evaluating and implementing technology solutions required to optimize the production environment.

Enterprise Content Management Specialist• Documented operating procedures of current environment (TeamSite 5.5.2)• Created new ECM intranet site with training materials, points of contact, team procedures, etc…• Assisted with TeamSite server migration from Windows to a Solaris platform• Assisting with the TeamSite 6.5 upgrade project• Took over lead support role and created a group of “super users” for both intranet and internet sites• Trained over 100 users on how to use TeamSite 5.5.2 and am their main point of contact for any support issues• Developed numerous design and functionality changes for USBank’s intranet site

TeamSite Specialist / Instructor• Lead instructor for the statewide TeamSite training program that included over 1,600 users in 180 state agencies• Provided on-site training and development to various state agencies• Developed TeamSite and Portal documentation based upon the state’s implementation• Maintained statewide training Intranet that included over 500 pages of material• Recommended and implemented multiple enhancements to TeamSite’s interface and workflow to increase customer satisfaction and need• Board Member of the TeamSite User Group meetings and gave a monthly presentation covering best practices, how-to’s, site enhancements, etc…• Migrated several state agencies dynamic applications into the BrandOregon Design• Developed design changes for State of Oregon internet and intranet Portal

Associate Web Engineer• Maintained a highly scalable, low-cost Enterprise Portal Platform with Content Management for all corporate content including rich media, documents, application code, and Web content • TeamSite WorkArea and WorkFlow administration which includes setting security, updating multiple configuration files, database entries for navigation and testing• Documentation for TeamSite functionality which is used by common users and administrators• User support for a broad-range of issues including general support, access, setup, configuration, specialized requirements and training• Languages include ASP, XML, Visual Basic, HTML, DHTML and JavaScript

Call Specialist• Gained substantial experience working with applications such as Citrix, Directory/Resource Administrator, Telnet, Remote Administration, and Microsoft Exchange Server• Gained advanced troubleshooting knowledge pertaining to Frame Relay Circuits, Cisco 2500/2600 series routers, Paradyne Frame Saver CSU/DSU devices, and Cisco Catalyst 1600 series switches• Experience with Win Term Thin-Client Devices in terms of hardware troubleshooting, software upload/downloads, administration, and system settings in correlation with Citrix Win-servers• Experience with AIX Operating Systems as they relate to RS6K online systems