Drew Bowker Email & Phone Number

Remote

Remote

Collaborated with department leaders to build and maintain monthly, quarterly, and annual forecasts and budgets to be presented to the Executive Leadership Team. Presented data visualizations showing the financial health of the departments to the C Suite and other key stakeholders. Provided insights on headcount needs per department based on cost vs productivity analysis. Analyzed historical data to identify trends in order to estimate future expenses. Regularly worked in a high-pressure… Show more Collaborated with department leaders to build and maintain monthly, quarterly, and annual forecasts and budgets to be presented to the Executive Leadership Team. Presented data visualizations showing the financial health of the departments to the C Suite and other key stakeholders. Provided insights on headcount needs per department based on cost vs productivity analysis. Analyzed historical data to identify trends in order to estimate future expenses. Regularly worked in a high-pressure environment with tight deadlines to deliver top-quality work.Key Achievements:★ Maintained monthly forecasts with > 95% accuracy★ Conducted ROI analysis for the executive team and C Suite to identify $20M in company savings ★ Advised and collaborated with department leaders to reduce spend by up to 35%★ Utilized SQL expertise to improve the efficiency of data processes for the department by > 90%★ Created and presented weekly dashboards to Executive Leadership and C Suite showing departments’ progress towards target KPIs Show less

Tempe, Arizona

Developed, implemented, and executed strategies to mitigate financial risk for the organization. Performed complex analyses to improve risk, profitability, and operational performance across the organization. Prepared business reports for Executive Team, leveraging analytics to inform business decisions, and monitors business, industry, and economic trends to identify opportunities and implement strategic enhancements. Key Achievements:★ Developed processes and implemented tools… Show more Developed, implemented, and executed strategies to mitigate financial risk for the organization. Performed complex analyses to improve risk, profitability, and operational performance across the organization. Prepared business reports for Executive Team, leveraging analytics to inform business decisions, and monitors business, industry, and economic trends to identify opportunities and implement strategic enhancements. Key Achievements:★ Developed processes and implemented tools that recovered over $3M in delinquency and reduced delinquency rate by over 76% in 2020 alone.★ Reconciled >$275K worth of billings each day★ Incorporated structure and new processes to the department to reduce refunds by 35% Show less

Tempe, Arizona

Managed relationships with at-risk accounts, successfully resolving complex service issues that escalated to Executive Team. Leveraged strong relationships building skills, effective communication strategies, and analytical approach to resolve customer concerns, rebuild client relationships, and implement strategies to mitigate future issues in support of client retention and quality objectives.

Tempe

Served as key member of Advisory Services team delivering outsourced, on-demand HR services to small and medium sized businesses. Advised clients on a variety of HR matters including regulatory issues, employee conflicts and terminations, compliance challenges, and reviewing employee handbooks and policies. Cultivated strong client relationships, developed understanding of client businesses and their unique needs, and helped clients achieve and maintain HR compliance.Key… Show more Served as key member of Advisory Services team delivering outsourced, on-demand HR services to small and medium sized businesses. Advised clients on a variety of HR matters including regulatory issues, employee conflicts and terminations, compliance challenges, and reviewing employee handbooks and policies. Cultivated strong client relationships, developed understanding of client businesses and their unique needs, and helped clients achieve and maintain HR compliance.Key Achievements:★ Managed third-party relationships with Checkr and assisted clients with sensitive background check issues. Show less

Tempe, Az

Supported client organizations with payroll, HR, and benefits needs. Provided product support, resolved complex questions, and ensured customer success through the delivery of exceptional service. Coordinated cross-functional teams to resolve complex issues, demonstrated in-depth knowledge of payroll administration, and leveraged an analytical approach to investigate and resolve client concerns.

Phoenix, Arizona Area

Led the Customer Care Department, supporting all inbound service inquiries, providing timely, high-quality resolutions for escalated customer issues, and developed broad influence through a robust set of internal/external relationships across the organization. Trained and mentored Internet Consultants, monitored performance analytics to identify opportunities, and fostered a culture of collaboration and support to drive performance and productivity.Key Achievements:★ Earned several… Show more Led the Customer Care Department, supporting all inbound service inquiries, providing timely, high-quality resolutions for escalated customer issues, and developed broad influence through a robust set of internal/external relationships across the organization. Trained and mentored Internet Consultants, monitored performance analytics to identify opportunities, and fostered a culture of collaboration and support to drive performance and productivity.Key Achievements:★ Earned several fast-paced promotions due to extraordinary performance and commitment to service excellence.★ Played key role in the Front of Site Chat Support program, providing real-time product and technical support across GoDaddy's full spectrum of products and services including cross-selling additional products to drive incremental revenue and managing contract renewals and extensions. ★ Continuously monitored key performance metrics and ensured smooth communication to meet or exceed department goals consistently. Show less

Tempe, Arizona

Consulted with small business owners and provided tools and insights to transform their goals into online business ventures. Analyzed customer needs, demonstrated in-depth knowledge of product offerings, and made recommendations. Collaborated with cross-functional teams in support of common objectives, ensured achievement of all performance metrics, and delivered world class customer service.