Overall, my role as a senior business analyst requires a combination of analytical, technical, communication, and leadership skills to drive business growth and success within the financial services sector.

As a senior business analyst, I support the Chief Operating Officer (COO) in HSBC Canada with regional development and deployment of systems (technology) and processes to ensure compliance with regulatory and policy commitments while enhancing the efficiency of the Risk and Compliance function.

As a senior business manager in compliance, my primary responsibilities include:- Partnering with the Chief Administrative Officer (CAO) to offer strategic guidance and advisory support on operational initiatives.- Spearheading the rollout of worldwide policies for business and financial management throughout the function.- Supporting the CAO in providing governance and reporting services for critical Operational Risk Committees.- Cultivating and managing partnerships with essential business collaborators, acting as the main liaison for identifying and implementing best practices.- Executing strategic decisions regarding functional and business obligations in line with departmental objectives.

As an HSBC Operations and Technology Business Consultant, my primary responsibility is to offer strategic guidance and advisory support aimed at optimizing technology solutions and processes within our organization. This entails analyzing business requirements, identifying areas for enhancement, and crafting technology strategies that align with our goals and industry regulations. I collaborate closely with IT teams, business leaders, and external vendors to drive innovation, streamline operations, and improve the efficiency and effectiveness of our technology systems and solutions.

Responsible for the proposition delivery of market suitable products along with industry leading customer service standards. These core strengths are at the heart of the Premier Proposition in Canada. Accountabilities Include:• Implementation of customer value standards aligned to the global strategy• Achievement of proposition objectives including revenue per customer targets• Assist with implementation of above and below the line initiatives for the proposition and execute campaigns• Ensure the proposition is supported and aligned to HSBC strategy• Develop and implement “voice of customer” initiatives and foster customer journey design• In partnership with Customer Experience team develop, communicate and manage the overall customer experience for the proposition• Leverage the Group’s international capabilities to deliver a level of service superior to both local and global Competitors in order to create a sustainable differentiated competitive positionhsbcpremier.com

Advisor to regional, and line of business senior management either directly or in support of the Senior Business Change Consultant. Manage medium size and complex consulting engagements. Provide thought leadership to support well-reasoned decisions in matters of strategic, organizational, operational, and technological investment and alignment. Monitor competitors, as well as trends and emerging technologies/innovations in the industry, leveraging those observations to identify opportunities and support recommendations.

HSBC Vancouver Main Branch885 West Georgia StreetCompliance Manager at HSBC Canada's Largest Retail Operation.

HSBC Yaletown1196 Pacific BoulevardManager Customer Service and Commercial Client Services

Multiple roles including Financial Advisor and Manager Customer Services.