Drew C. Jackson Email & Phone Number

Columbus, Ohio

Worthington, OH

• Plan, define, execute and implement enhancements, new features and product lines including user interface design, functionality, processes and services
• Work directly with internal and external end-users to define requirements, coordinate user groups and beta programs for projects and facilitate user acceptance testing through final sign-off
• Conduct product and industry research and participate in end-user, customer and partner analysis and interviews
• Advocate and ensure aesthetic and usability standards and end-user experience in all aspects and phases of project and SDLC cycles
• Communicate design and project interactions by executing detailed use case scenarios, process and cross-functional workflows
• Complete internal testing to validate projects meet defined functional and non-functional requirements

• Managed all aspects of implementing clients, from bringing initial projects on-line to maintaining them over time.
• Acted as the key contact for clients during post implementation as determined by client requirements.
• Advised clients on their own internal procedures to recognize and refine best practices.
• Made key day-to-day decisions to ensure project progress, 100% satisfaction, and assisted with customer inquiries
• Worked with all levels of the organization to communicate and impart key customer-specific knowledge to ensure internal departments were fully prepared to support the customer post-implementation.
• Worked with the Product organization as required to define new functionality or to update/upgrade existing functionality.

• Developed, executed, and maintained software test plans, test designs and test cases
• Implemented new testing procedures
• Wrote, verified, and clarified bug reports
• Performed hardware and software support and installation
• Performed repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems
• Diagnosed application errors and network connectivity problems