• Overseeing complex injury claims ranging from fatalities, soft tissue injuries, and injuries to minors in a fast-paced environment.• Proven ability to consistently meet job metrics while managing holistic claim ownership of over 100+ files at any given time.• Develop critical negotiation skills while facilitating claims settlements with attorneys from four different states.• Utilize critical thinking skills on a daily basis in regard to property damage, loss of use, and diminished value claims.

• Managed hiring and onboarding for 320+ candidates in the Underwriting, Customer Service, and Claims departments to meet the highest level of attrition in the company’s history.• Recruited and filled 38+ internship positions within one year.• Strengthened recruiting relationships with colleges and universities in Central Illinois: Illinois State University, University of Illinois-Champaign, Illinois Wesleyan, and Bradley.• Integrated other internal business areas and resource groups into the college recruiting process.• Developed strategic relationships with student organizations on local campuses in Bloomington, Illinois.• Coordinated career fairs, recruiting days, and other college-related events.

• Progressed from home/auto insurance and expanded into multiple lines of internal business sectors, including commercial/farm and life/health.• While consulting with core clients, developed effective problem-solving skills for a wide variety of billing issues.• Helped with the transition of over 250,000 clients from former AMP systems to automatic payments.• Met and exceeded scorecard metrics while performing in this role.• Actively utilized time management skills to effectively work in a fast-paced environment.

• Performed overhaul of all social media platforms.• Evaluated potential new hires and conducted interviews as needed.• Developed ads by using Adobe software.• Reviewed potential projects to improve community outreach programs.• Maintained confidentiality and demonstrated Code of Business Conduct HR guidelines.

• Used software programs such as FrontRush to help track athletes from various states and reached out to them• Assisted with transportation on recruitment days, helping families and potential student-athletes arrive at the correct locations. • Utilized Twitter, Facebook, and Instagram to improve brand awareness • Used Excel and Microsoft Word to reach out to recruits and track recruitment efforts.