• 3D scanning• Ground Penetrating Radar: Assist in deploying GPR, help direct efforts to ensure on time completion• Help funnel new hardware and software requests to the proper individuals in IT to reduce duplicates• Identify new technologies that will add value to the team and provide constant improvements to the company

• Provide dedicated onsite support for the virtual design and technologies group• Establish processes and procedures for procurement and deployment of new technology• Define new PC standards in both desktop and laptop footprints for modeling use• Configure computers directly for CAD end users to ensure deadlines were met• Ensure all devices met corporate security standards• Adhere to project schedules and deadlines for product deployments• Participate in training for Autodesk, Bentley, and Solidworks software• Provide assistance with 3D scanning efforts: Setup of equipment, target placement, Captured scan data• Help research and investigate new software and hardware for the organization• Work directly with individual vendors and service providers to ensure low costs and on time delivery• Work to create a standardized Microsoft image deployment using Microsoft Deployment Toolkit• Participated in Bench-marking and Metrics team to identify company wide trends

Second level IT Support for local, regional, and international end users.

Work as the front line for help requests within the Henry Ford Health network, focusing on "First Call Resolutions."

Answered technical based help calls Provided first call resolution as well as routing of priority tickets Worked with numerous support tools in order to resolve incidents for customers Worked with Active Directory, Novell, Active Roles Server, Bomgar (remote access tool), as well as a number of clinical applications specific to each individual hospital system Participated in “dry run” scenarios in order to display the ability of the Service Desk to new hospital systems before support was rolled out to them Provided support and training for the Service-Now help ticket system Traveled to two hospital systems to provide pre-assumption of service support and to gather data for the Service Desk: Saint Thomas Hospital System in Nashville, Tennessee Saint Vincent’s Health System in Birmingham, Alabama Provide one on one training for new and existing analysts in the use of tools, policies, and procedure that are in use by the Service Desk Developed training regiments for analysts to become proficient on specific sites and applications Developed set training guidelines and requirements for new and existing analysts Performed testing of accounts and servers for numerous hospital systems before assumption of service Created help documents to be placed within the Service Now knowledge base, as well as to be handed out to individual agents Participated in a number of advanced application training sessions for different hospital systems, covering subject matter ranging from Invision (Clinical application) to AT&T connect (teleconference application) Became 2nd level support for password and ID related issues for the Service Desk Became 2nd level support for clinical application issues for the Service Desk Spent a month in Indianapolis assisting a second Service Desk and gathering knowledge before assuming nightly service of four additional hospital systems

•Worked one on one with district employees and students to solve technology related help desk requests in an enterprise setting. - Service provided in person, as well as via email, through remote assistance software, and over the phone•Ran wiring•Installed software•Instructed end users on how to use new and existing software such as Microsoft Office and SMART Response.•Moved computers•Trouble–shot computer and network errors - Replaced problem devices and broken parts•Worked on “test” items such as SmartBoards and related software•Scheduled times to meet with teachers and administrators in order to resolve technology related problems•Interacted with commercial business such as Dell, Epson and FrontRow•Worked with CISCO switches and routers - Configuration, trouble shooting, and installation•Planned and deployed large scale station upgrades (i.e. 300+ machines)

• Designed and created marketing posters and programs for events• Answered phones• Worked with the campus population for events• Large amount of work done with the Microsoft Office suite