Optimizing the customer experience through the life of our agreements in order to maximize retention and increase customer satisfaction

• Actively coordinate multiple SMB Building Management System installations between Sales, Customers, Engineering and Purchasing/Logistics• Spearheaded multiple process improvement initiatives and have been an integral part of growing the company’s project portfolio from seven sites to twenty-three.• Developed a system of workbooks to optimize LED lighting retrofit projects aimed at calculating material cost, labor costs, and energy savings; extrapolating project profits across… Show more • Actively coordinate multiple SMB Building Management System installations between Sales, Customers, Engineering and Purchasing/Logistics• Spearheaded multiple process improvement initiatives and have been an integral part of growing the company’s project portfolio from seven sites to twenty-three.• Developed a system of workbooks to optimize LED lighting retrofit projects aimed at calculating material cost, labor costs, and energy savings; extrapolating project profits across multi-year contracts Show less

• Sold, surveyed, engineered, and coordinated the installation of our initial Oregon pilot projects• Developed protocol for managing the expectations of customers and incentive providers while assisting with the national development of the company.• Gained first-hand experience in the importance of cohesive strategies between departments to achieve a mutual goal.

• Managed multiple temporary workers while maintaining target production numbers• Trained on traffic and dispatch protocol for lumber distribution• Gained valuable insight into the intricacies of large-scale logistics

• Solicitated and enrolled customers for eco-friendly restoration and maintenance services• Participated in all stages of home restorations• Ensured all facets of our services were meeting or exceeding the customers’ expections• Enhanced customers’ experience by building strong relationships

Lead a team of roughly ten employees in a high-energy customer service based environment.Managed cash and bank deposits.Gained extensive customer service experience.

Assisted in the contractor selection for a 1 MW solar PV and 10 MW solar thermal power project which were both early projects in India's National Solar Mission (JNNSM). Interned for several weeks at the Maheshwar dam construction site to understand the logistics in organizing large civil works. References available upon request.