Drew Darnell Email & Phone Number

Atlanta, Ga, Us

Scottsdale, Arizona, Us

• Leads all Supply Chain and Planning activities• Implemented inventory stocking programs to improve customer satisfaction• Redesigned SIOP processes to better align supply and demand within the full network

Scottsdale, Arizona, Us

• Leads team of 33 in all order management and scheduling activities for Fabral Business division. Team members are located across 8 different plants and the full team is either remote or working at a distance• Drives overall customer satisfaction activities to ensure that the Customer Service Team is meeting customer expectations. • Leads process improvement activities to help guide standardization across all 8 plants for order processing and customer service related activities. • Created and implemented a Scorecard that is used to manage monthly 1:1’s and help drive appropriate coaching conversations• Leading improvement on phone metrics (wait time and not-connected rate) month over month despite having significant turnover. • Leading project to implement a customer order portal that will allow customers to gain access to pertinent order information• Implementing quality measures and processes including 5 Why’s and LPA’s to help drive better quality across processes and productivity

Dublin, Ireland, Ie

• Leads team of 22 (2 direct, 20 indirect) in all order management and scheduling activities for the Switchboard and Panelboard Product line. • Drives overall customer satisfaction activities to ensure that the Customer Service Team is meeting customer expectations. • Leads all SIOP related activities for Panelboard and Switchboard product lines for factory and in driving understanding of key metrics of the business. • Leads Customer Service efforts for Mission Critical business (Facebook, Amazon, Google, Microsoft). This includes scheduling released orders and planning for anticipated orders, providing updates to Project Management, rescheduling orders to satisfy the AWSD metric, and reconciling the Master Data Center Tracker to provide stakeholders with the latest information on current state of the business. • Drives overall strategic direction and process improvement for Customer Service Team

Dublin, Ireland, Ie

• Managed and directed order management and scheduling activities for the Switchboard Product line; managed the support functions involving order entry, scheduling, expediting, and customer service activities related to Switchboard order processing. • Ensured customer’s orders are scheduled within the manufacturing systems (VISTA, OMS, etc.) and maintained data integrity of the master schedule. • Managed the Switchboard setup schedule and capacity planning for the Switchboard Product line. Adjusted capacity planning/scheduling by line – daily capacity numbers, weekly buckets, mixed model, etc. • Leads Customer Service efforts for Mission Critical business. This includes scheduling released orders and planning for anticipated orders, providing updates to Project Management, rescheduling orders to satisfy the AWSD metric, and reconciling the Master Data Center Tracker to provide stakeholders with the latest information on current state of the business. • Led weekly/monthly SIOP sessions. Ran and reviewed reports for Switchboard scheduled units/dollars; calculated actual lead-times and managed against quoted lead-times. • Accomplished department and product line objectives relative to on-time scheduling, advance warning of shipping delay, shipment confirmations, rescheduling, and other associated metrics. • Identified process improvement opportunities and coordinated implementation of action plans to achieve improvement in productivity, reduced cycle time, and/or cost savings. • Worked closely with both internal and external suppliers and customers to facilitate timely communication and accurate information flow regarding order status. • Motivated employees and encourage teamwork in an environment dedicated to world class customer service excelling in responsiveness, information accuracy and efficiency.

Eskilstuna, Se

• Managed projects effectively to launch, commercialize, and provide go-to-market strategies for Services and Solutions.• Served as Market and Launch Manager for Compact Wheel Loader and Compact Excavator E-Mob Projects• Supported Compact Excavator E-Mob project with Product Management• Collaborated with the Customer Solutions organization to integrate a 5P Services Dashboard and a 5P Marketing Summary.• Established and implemented Product Life Cycle concepts into organizational flow, along with PLC with 5P approach.• Aligned with Brand and Marketing Communications and Competence Development for Service and Solution-related Marketing Initiatives and Projects.• Enacted Business Performance analysis on different aspects of the business, considering the product from an overall business view, and providing action items to address profitability.• Boosted Market Share for Terex Trucks Americas by discovering data gaps and implementing processes and system fixes to register appropriate information.• Imparted strategic analytics and action planning for Terex Trucks Americas, including Market Coverage, Resource Planning, and Roadmap Development.• Spearheaded pricing analysis for negotiations with strategic OEM supplier.• Hosted workshops to the extended management team featuring concepts on Business Performance Analysis and Market Launch Effectiveness Analysis.• Assumed leadership role in process improvement analysis and action plan implementation.• Crafted Excel-based dashboards for different business platforms.

Eskilstuna, Se

• Governed the Inside Sales Department for new Zone 2 Department. This entailed managing the team to perform all order management activities, including order placement, follow up, product availability, and invoicing. • Built new order management department with full responsibility for establishing and documenting processes, integrating the new department into existing global functions, recruiting and building the order management team, and the integration of outside vendor processes into existing Volvo processes. • Drove process improvement reviews related to order and logistics processes to support global supply chain. Also, led development of global logistics process and flow for the Zone 2 Organization. • Headed forecasting and planning processes and actions, ensuring that the supply chain was aligned to meet customer expectations. • Fulfilled Project Manager role in relations to Order to Delivery (OtD) aspects of projects. • Originated process and led system development for managing the flow of information between Volvo and strategic supplier. • Progressed and implemented order process for Skid Steer attachments with outside vendor, and assisted in the transition of attachments sales from Zone 2 Project phase to Customer Solutions.

Eskilstuna, Se

• Functioned as Inside Sales and Order Management Coordinator for two sales districts. This included quoting product availability and order status to dealers and Volvo personnel, as well as processing distributor sales orders from receipt through to destination, and coordinating purchase orders with appropriate Volvo plant, resolving any issues through to shipment.• Contributed to the Operational Development team in order to transition to a case management system. This included assisting in designing systems to meet work flow requirements, and working as part of the team that transitioned the order management department from product-focused to customer-focused. • Liaised with Volvo product companies, and handled customer service-related issues in regards to purchase orders. Also, coordinated return material authorizations with plant. • Served on two Operational Development Teams dedicated to Customer Satisfaction and Service• Carried out research, and managed and reported on order-related projects and programs. Also, established an Excel report for the order management team for the tracking of retail sales and performance. • Responsible for having documented level- three work instructions for the order management department, and assisting with the training of new employees.• Administered logistics-related actions, including processing damage claims related to transport of unit, liaising between domestic and Canadian brokers for importation of Volvo units, arranging logistics for company-owned inventory, and the processing of logistics-related invoices.

Graduate Certificate, Leadership

Master Of Business Administration - Mba

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies