Drew Delgadillo Email & Phone Number

Temecula, California, United States

• Install, troubleshoot and facilitate the repair of workstations, printers and networking equipment
• Assist in technical support of NT servers, Active Directory, Bally Systems, AS400, Micros POS and network infrastructure
• Configure, upgrade, setup and install computers, peripheral equipment and mobile devices
• Assist in the installation and maintenance of network equipment and virtual machines
• Perform diagnostics on computers, mobile devices, and office technology
• Install and support operating systems and network client software on computers and mobile devices

Temecula, California, United States

• Assisted in receiving and preparing inventory for delivery
• Led the Outbound Problem Solve (PS) team
• Troubleshot and resolved issues with package processing: Including damaged products, incorrectly scanned products, incorrect stations, solving zebra thermal printer issues, fixing handheld devices and induction scanners
• Used Microsoft Office Suite and proprietary programs to track problem solve issues efficiently and accurately
• Trained 30 associates on all duties necessary for position with proper protocol, in addition to time management practices needed for PS
• Oversaw all Amazon Safety Committee Members (ASC)

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Science - As, Computer And Information Systems