Drew Delgadillo Email & Phone Number

Temecula, California, United States

• Install, troubleshoot and facilitate the repair of workstations, printers and networking equipment• Assist in technical support of NT servers, Active Directory, Bally Systems, AS400, Micros POS and network infrastructure• Configure, upgrade, setup and install computers, peripheral equipment and mobile devices• Assist in the installation and maintenance of network equipment and virtual machines• Perform diagnostics on computers, mobile devices, and office technology• Install and support operating systems and network client software on computers and mobile devices• Provide support in person or remotely for help desk calls and tickets• Use remote support software and other emerging technologies to provide initial technical support to users and create service tickets for reported issues, escalating tickets when appropriate• Facilitate all functions as an account manager including the creations and resets of all PRC computer systems accounts• Maintain, track, and monitor comprehensive documentation, inventory control, and maintenance records according to SOP

Temecula, California, United States

• Assisted in receiving and preparing inventory for delivery • Led the Outbound Problem Solve (PS) team• Troubleshot and resolved issues with package processing: Including damaged products, incorrectly scanned products, incorrect stations, solving zebra thermal printer issues, fixing handheld devices and induction scanners• Used Microsoft Office Suite and proprietary programs to track problem solve issues efficiently and accurately• Trained 30 associates on all duties necessary for position with proper protocol, in addition to time management practices needed for PS• Oversaw all Amazon Safety Committee Members (ASC) • Managed and processed on-site waste in regulation to California law• Implemented and documented the process of onsite donation procedures• Trained 15 onboarding members for ASC processes: Including proper waste management practices and processing onsite donations.

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Science - As, Computer And Information Systems