Drew Thomas

Drew Thomas Email and Phone Number

Manager, Command Centre Services at Canada Life @ Canada Life
toronto, ontario, canada
Drew Thomas's Location
Winnipeg, Manitoba, Canada, Canada
Drew Thomas's Contact Details

Drew Thomas personal email

n/a
About Drew Thomas

Drew Thomas is a Manager, Command Centre Services at Canada Life at Canada Life. He possess expertise in disaster recovery, service delivery, system administration, change management, process improvement and 16 more skills. Colleagues describe him as "Drew was a key member of the Problem Change Team, a great team player and competent manager. His Service Management skills are top notch." and "I know Drew as a knowledgable and reliable colleague whom I would not hesitate to go to with a question or problem. He was able to handle a demanding job at IBM and is always helpful and accomodating."

Drew Thomas's Current Company Details
Canada Life

Canada Life

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Manager, Command Centre Services at Canada Life
toronto, ontario, canada
Website:
canadalife.com
Employees:
9057
Drew Thomas Work Experience Details
  • Canada Life
    Manager, Command Centre Services
    Canada Life Jul 2019 - Present
    Winnipeg, Manitoba, Canada
    View
  • Great-West Life
    Senior Account Services Representative
    Great-West Life Aug 2013 - Jul 2019
    Winnipeg, Mb
    Facilitate service level attainment related to the provision of IT services to the organization, coordinating the resolution of high impact incidents and escalating where necessary on a 7x24 basis. Develop and deliver information related to process and communication between IS and all levels of the business. Facilitate the transition to production of changes to existing and new IS infrastructure.
  • Great-West Life
    Critical Incident & Problem Management Specialist
    Great-West Life Aug 2013 - Jul 2019
    Manage critical incidents and problems with an emphasis on minimizing production, financial and reputational impact (24x7 rotating on-call support).Identify and analyze incident and problem trends, thoroughly documenting resolution and/or workarounds.Manage stakeholder communications, provide seamless escalations and communicationsCreate and publish various metrics, reports, and conduct post incident reviews
  • Investors Group
    Quality Assurance Lead
    Investors Group Jan 2012 - Jun 2013
    Winnipeg, Mb
    Quality Assurance Test Lead/Analyst responsible for leading, planning, managing and controlling all aspects of the QA Testing-related execution effort. Participate as a member of project leadership teams for software development projects and work with various stakeholders to obtain approval of test plans and results.
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  • Ibm Canada Ltd.
    Business Application Analyst
    Ibm Canada Ltd. Oct 1999 - Aug 2011
    • Creation/maintenance of internal financial labour records capturing costs related to strategic outsourcing contracts.• Maintenance and support of a DB2 database and MS Access application used nationally to conduct surveys on service provision.• Design, development and maintenance of reports on four different quality processes.
  • Ibm Canada Ltd.
    Manager, Problem And Change Management
    Ibm Canada Ltd. Jun 1997 - Oct 1999
    • Managing a team of analysts responsible for overseeing the execution of standard practices in resolving problems and change implementation by service delivery teams and providing training on those processes.
  • Ibm Canada Ltd.
    Service Level Reporting Analyst
    Ibm Canada Ltd. Oct 1995 - May 1997
    • Design, development, maintenance and production of service level reports for outsourcing contracts.
  • Investors Group Financial Services Inc.
    Data Centre Manager
    Investors Group Financial Services Inc. Jan 1992 - Sep 1995
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Drew Thomas Skills

Disaster Recovery Service Delivery System Administration Change Management Process Improvement Incident Management Outsourcing Ms Project Governance Information Technology It Management Business Analysis Data Center Management Quality Assurance Testing Team Management Project Planning Leadership It Service Management Business Process Improvement

Drew Thomas Education Details

Frequently Asked Questions about Drew Thomas

What company does Drew Thomas work for?

Drew Thomas works for Canada Life

What is Drew Thomas's role at the current company?

Drew Thomas's current role is Manager, Command Centre Services at Canada Life.

What is Drew Thomas's email address?

Drew Thomas's email address is dr****@****ife.com

What schools did Drew Thomas attend?

Drew Thomas attended Red River College, University Of Manitoba.

What skills is Drew Thomas known for?

Drew Thomas has skills like Disaster Recovery, Service Delivery, System Administration, Change Management, Process Improvement, Incident Management, Outsourcing, Ms Project, Governance, Information Technology, It Management, Business Analysis.

Who are Drew Thomas's colleagues?

Drew Thomas's colleagues are Ali Reza Hedayat, Elle Darling, Marilyn Ordonez, Sofia Fan, Olivia Hector, Blayne Robson, Chantal Martin.

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