Drew Duncan Star Email & Phone Number

Birmingham, Solihul

We’re not just your run of the mill Energy Company, we’re one of the UK’s leading Energy Saving Experts! One day (in the not so distant future) we’ll be generating all of our own energy without the need to buy it from expensive & greedy energy companies… Here at Genius Energy we want to help you realise your future…A future with your own Renewable Energy! By using less, losing less and generating more, we’ll help you get there! With Lower Bills, a bigger bank balance and a more sustainable home, we’ll help you get there! Our goal is to help create a better life for yourself and your family. Alongside our Vision to create a cleaner environment for our customers, a greener world for our children & a happier planet to live on. Genius Energy Will Save You Money On Your Energy Bills With A Brand New Renewable Energy System Including Solar Panels (Solar PV), Biomass Boilers, External Wall Insulation (EWI), Solar Thermal, Gas Boilers & More. Furthermore, Did You Know There Are Some Amazing Government Subsidies To Offset The Cost of These Green Technologies? We Will Help You Gain Access To These!

Stourbridge

Providing Business Consultancy to maximize profits and minimize overheads... Quote "It's not rocket science, it's common sense"

Act as face to face client support while clients are attending their experience.Present and excite clients about their pictures whilst maintaining a relaxed non-pressurised sales pitch.Maximise each sale by establishing needs, wants and client budget ensuring that each client stretches their budget to their maximum to exceed set sales targets. Ensuring all orders are accurate to minimise any aftercare issues. Comply with all company processes and procedures as well as the Consumer Credit Act in cases where finance agreements apply.

Stourbridge

• Lead by example to meet and exceed personal sales, cross-sales and quality referral targets.• Contribute towards the branch team’s service and sales targets through cross sales, needs based selling, telemarketing, face to face interviews and building up deep customer relationships.• Proactively contact and interview potential and existing customers, spotting opportunities and make appropriate referrals for more complex financial affairs.• Primarily responsible for sourcing business via self generation and new business from customers through a variety of sources.• Build and maintain strong, effective relationships with specialists, partner advisors as well as Customer Bankers, Customer Service Assistants to provide training, coaching to strengthen their knowledge and increase productivity and sales performance.• Work together with front line staff to attract new customers and deepen customer relationships so every customer has a reason to want to recommend LTSB to family, colleagues and friends.• Provide excellent Customer Service showing a genuine interest in their needs and ensure each customer feels valued as an individual.• Ensure that customer concerns and complaints are effectively resolved in accordance with timescale, policy and procedure.• Ensuring that customers in financial difficulty receive help, advice and support appropriate to their individual circumstances.

Five Ways Birmingham

• Identifying/creating needs for potential customers, tracking and securing sales.• Troubleshooting customer’s financial situation and finding new solutions to their problems• Ensuring all sales are compliant with both Abbey Policy, AML & FSA requirements.• Motivating and coaching team members to increase sales/service to exceed set targets.• Ensure all KPI’s, Service, Risk and Sales Performance Targets are met.• Manage Counter Staff, Personal Bankers and Senior Sales Advisors to individual performance targets.• Ensure Branch Risk and Controls are in place and address as necessary to ensure compliance and internal/external audit measures are met.

• Act on behalf of ‘in-house’ reservations to inform and secure new and existing business.• Have expert knowledge of specialist hotels and surrounding areas.• Take high value calls for specialist clients and deliver five star customer service at all times.• Meet set targets and achieve KPI’s.

• Manage a team of floor staff to ensure the smooth running of the shop floor.• Cash Tills / Delivery sign off.• General retail fashion shop work.

Developed a successful Children's Fashion Retailer from start up to handover stages.Organised and launched debut at Birmingham NEC's Clothes Show 2004.Designed, built and managed fully operational e-commerce website.Researched, designed and produced a successful marketing campaign for debut launch.Successfully managed company through to handover to appointed manager.

Foundation, Ecommerce

Activities and Societies: Digital Technologies B+ Introduction to Electronic Commerce B Multimedia and Internet Development B.

Btec National Diploma, Media Studies

Media Production Photography in the Media Distinction Managing a Production Distinction Page Layout and Design Distinction Experimental.