A member of the Project Coordination team responsible for planning and control for small to medium telecoms projects for a varied number of customers. Also providing support to the Project Management team with delivery of large projects and rollouts.● Created delivery and communication plans to ensure expectations are set with customers at beginning of projects and managed throughout.● Ensured all projects are processed in a timely and efficient manner and in line with the cost estimates attributed to the job.● Monitored and controlled projects in progress through to invoicing and handover to Support Services team.● Produced and maintained project documentation ensuring it is up to date, version controlled and available to colleagues.● Liaised with Purchasing team to arrange resources for the project including training, 3rd party engineers and equipment.● Tracked all costs for the project, ensuring change controls are completed, authorised and invoiced as agreed.● Arranged and prioritized resources to ensure projects delivered to agreed timeline.● Forecasted monthly revenue accurately to ensure management have correct financial information.

Part of the Change Management team owning the impacting process of client driven changes, focusing on larger and more complex requirements.● Analysed complex and first-of-type customer change requirements with technical and delivery teams to ensure correct impacts provided.● Coordinated and drove impacting process to ensure customer defined urgent operational requests delivered on time.● Trained and mentored other team members including new employees on graduate scheme to impart a good knowledge of industry and processes.● Established and chaired calls and tracking spreadsheet to provide accurate responses to change requests and deliver precise status reports to management. ● Improved impacting process of Major Changes by developing a matrix targeting relevant resolver groups and improving efficiency.

Developed and provided reports to management highlighting quantity, value and timescales of projects being progressed. ● Analysed and consolidated large sets of data into schedule and budget reports with useful and concise MI for management team.● Developed and automated KPI process to improve service delivery and keep externally reported indicators above agreed 98% threshold.● Organized and chaired priority tracking calls with internal teams and 3rd party suppliers to highlight potential issues and keep project deliveries on target.● Assisted in formation of reporting tools to automate the reporting process and reduce admin workload of Project Managers and support teams.

Forecasted hardware requirements based on analysis of delivery schedule and site designs. Responsible for monthly budget of several hundred thousand pounds. ● Assisted with audits and management of inventory & assets to ensure compliance with SOX legislation.● Reacted quickly to design changes by sourcing alternative vendors to provide hardware at short notice but minimizing additional cost.● Developed process moving hardware between multiple stock locations to prevent delays and decrease monthly spend.● Produced detailed asset and procurement reports for financial governance meetings to ensure approval received for required expenditure.

Responded to customer generated requests by raising orders and delivering hardware and peripherals on time and for best price.● Placed and managed purchase orders on multiple vendors and manufacturers using SAP Business Software.