Andrew John Fernandes Email & Phone Number

El Nido, Mimaropa, Ph

Panglao, Central Visayas, Philippines

Currently leading a wonderful team of local ladies and gentlemen priding ourselves on showcasing the amazing talent, food and island living Bohol has to offer.We've achieved increased guest engagement & satisfaction, higher employee morale and retention, optimized operational and capital expenditures, and amazing sustainable and year-round CSR efforts to create a resort that is fun to work for, and work with while achieving revenue, optimization, renovation and capitalization targets.

Bohol, Central Visayas, Philippines

Supporting the president and the board of directors as an active partner in professionalizing and expanding the service standards and capacities of the provincial hospitality and tourism sector.

Bohol, Central Visayas, Philippines

Currently sitting as one of the two Private Sector members of the Board of Regeants of BISU

Bohol, Central Visayas, Philippines

Assisting the group in vocalizing our advocacies as our founder is abroad and the rest of the core is preoccupied.

Doljo, Panglao, Bohol

Currently leading all private and public individual and group stakeholders in the equitable and responsible stewardship of Doljo's natural resources for the long-term benefit of all Doljoanons.

One World Square, Taguig City

I am tasked daily to ensure our 19 properties run smoothly as they deliver hotel-caliber amenities and services. As part of Corporate Leadership, I lead the crafting, developing, training and overseeing the entirety of the company's hospitality initiatives aimed to simulate luxury hospitality experiences that involve face-to-face client care services and the delivery of personalized engagements. I lead the team’s efforts in aiding the developer to have enlivened communities by working together with Sales & Marketing in ensuring units are sold or leased, inventory is maximized by ensuring they are all in excellent move-in ready conditions, and that all avenues of customer service – from face-to-face, and digital, and through representatives, are done personally in a responsive and timely manner to ensure population density is high and that the township becomes self-sustaining.I am responsible to ensure services delivered “exceed expectations” from corporate headquarters, down to each and every one of our sites nationwide - through all our direct and indirect staff and correspondences. I use a wide array of company resources to deliver comfort and care for our clients through nuanced and mindful interactions, together with value-added customer experiences, reflective of placemaking and events in 5-star hotels and other similar high-end experiential establishments.In summary, I ensure all properties in our portfolio, from the ultra-luxurious The Albany, to our serviced dormitel The Woodridge Residences, are all constructed to specifications with interior design to match spec, launched and marketed with branding concepts aligned to selling strategy, and delivering staff, peripherals and protocols that are based on the hospitality industry’s replicable best practices.My roles are:- Corporate Financial Planner & Strategist- Corporate Policy Maker- Site Auditor and Inspector- Site-Level Process Engineer- Corporate and Site-level Skills Trainer and Evaluator

Taguig, National Capital Region, Philippines

Currently teaching part-time TC222-1: Multicultural Diversity in the Workplace for the Tourism and Hospitality Industry

Kasile Hills, Cabuyao, Laguna

I support ownership and the ground team on all pre-opening and operational needs of the resort by arming them with information, inventory and instructional systems to ensure the resort starts strong.

El Nido, Palawan

I helped run the flagship Z Hostel in Poblacion, Makati, and assisted laying the groundwork to open future hostels in El Nido, Palawan and General Luna, Siargao.

Boracay, The Philippines

I assisted in the reopening of 5 Henann Resorts in Boracay Island after the 2018 environmental closure, but ultimately settled in overseeing the daily operations of Henann Lagoon Resort. I took charge of all concerns by all departments personally; anything and everything pertaining to the satisfaction of our guests, the delivery of exemplary hygienic and superlative staying and dining experiences, to the motivation of our resort team. Under my jurisdiction, rooms management, housekeeping and engineering operations, to dining and events management, were under my stewardship as overall resort operator. During my time here, we were awarded numerous awards from travel websites and online booking agents.

Tagbilaran City

Oversaw the city hotel's daily operations - from the quick turnover of rooms for transient business men and tourists, to crafting medium to large-sized events, as well as generate consistent sales thru thrifty and creative marketing endeavours.

Panglao Island, Bohol, Philippines

I oversee and ensure the resort exudes and reflects luxury - from the refinements of the sophisticated, island bungalows we were renowned for, to managing numerous events and engaging in unique and private island excursions. I handled all departments to ensure that the overall, daily operations of the resort, together with my team of expats and locals, delivered a warm and memorable stay that our guests can remember and compare to their other premiere holidays experiences. Under my stewardship, we proudly became one of the top resorts on the island.

Bachelor Gulch, Co And Laguna Niguel, Ca

Guest Relations Officer for Ritz-Carlton's Club level guests.

Valenzuela City, Metro Manila

Taught tourism and hospitality theory and practical application courses to TM, HRM and HRS program students.

Pasay City

Handled the management of the plane when it landed, offloaded, refueled and embarked, and the checking-in of guests, handling procedures and documentation, as well as Issued and handled reservation and ticketing queries.

Manila

Taught hospitality, tourism and cruiseline management students front office and personality development courses.

Quezon City

Managed a series of short project together with the UN-FAO - a documentary series on why there is hunger in the Philippines. Investigated and reported on the perspectives of local and national stakeholders of the diverse issue of food security - talked and worked with the locals of Banaue and its rice terraces, Metro Manila's slum residents, the farmers in Albay, and our islamic brothers is Sulu, among others.

Cinematography Apprentice and Film Production Intern

Bs Communications Technology Management, Marketing/Marketing Management, General

Activities and Societies: Association of Communications Technology Management Majors Tanghalang Ateneo Talk and Tours.

Ab Communications, Film/Video And Photographic Arts

Activities and Societies: Association of Communications Technology Management Majors Tanghalang Ateneo Talk and Tours CommitteeDoubled.

Master Of Science In Travel Management, Tourism And Travel Services Management, 1.17

Program's pioneering graduate