• Showcased exemplary project management abilities by directing and coordinating the successful completion of 15+ software/hardware selection and implementation projects with cross-functional teams, including finance, operations, executives, and users• Led IT staff in the installation, administration, management, and maintenance of 220 Windows PC, 120 iPhones, 80 Android Tablets, 120 VoIP phones, 15 Type I hypervisors, 60 virtualized servers, 20 firewalls, 40 managed switches, 50 Wireless Access Points, 50 IP cameras, and 55 software packages supporting 450 users at 18 different locations over two shifts• Developed internal IT department which improved internal customer satisfaction and resolution times when compared to the entirely outsourced model Cohen had employed• Led all hiring, onboarding, management, performance reviews, and staff development for the IT department• Facilitated security governance exercises with senior leadership which led to the creation of guidelines, baselines, policies, standard operating procedures, goals, and an internal security assessment schedule• Identified emerging risks, vulnerabilities, and threats to company assets and communicated remediation options to senior leadership in clear concise terms leading to prompt action• Led three major incident responses and achieved all RPO and RTO targets with no loss of business data• Worked closely with regulatory agencies to ensure that systems complied with regulatory requirements• Oversaw all cloud migrations with no interruption to daily business activities• Reduced IT department budget by 32% over the course of two fiscal years• Wrote programs to automate or simplify repetitive tasks, saving thousands of hours of data entry• Utilized Tableau, Power BI, and SQL Server Reporting Services (SSRS) to develop BI models and real-time dashboards in conjunction with various departments, thus facilitating their decision-making process through a collaborative approach

Implemented and managed a comprehensive data sanitization process for retired corporate IT assets, ensuring complete eradication of sensitive information prior to remarketing, resulting in zero data breaches or security incidents while minimizing environmental impact through responsible disposal and recycling practices.

I coordinated safe and entertaining fireworks shows throughout Ohio and Kentucky

Ampersand LLC was an online retail store. Ampersand LLC, primarily buys overstock, customer damaged, and store returned merchandise from large retailers for resale through multiple online marketplaces. • Managed all aspects of online retail business including accounting, customer service, hiring, operations, purchasing, sales, and long term strategic planning• Developed comprehensive data analysis tools to guide in long term and daily decision making• Automated the daily collection and processing of batch data that could not be supplied in real-time• Created and implemented automation modules to eliminate the repetition of common tasks for employees• Developed a deep understanding for complex and nuanced ideas, then provided clear concise guidance for team members• Earned extremely high customer satisfaction marks, 99.76% customer satisfaction rate

• Utilized multiple software platforms to accurately manage resources throughout the business.• Used real time tracking to identify process optimization strategies• Analyzed purchasing opportunities and provided summarized results to CEO• Managed the daily activities of 8 employees in several department, while increasing cross department efficiency and communication

•Developed processes and procedures to identify and eradicate data from end of life enterprise hardware while complying with customer needs and certifications.•Key member of implementation and training team for three location ERP software launch for over 200 employees• Performed cost analysis for all inventory to maximize overall profitability• Audited downstream commodity and reuse buyers for compliance with industry standards• Wrote procedures that simplified the complex identification and sortation of thousands of varieties of products into simple, quick, and easy to use training guides for employees from various backgrounds. Many of these employees spoke English as a second language.

* We help businesses and successful individuals become clearer about what they want to accomplish from a personal, professional and planning perspective. * We assume responsibility for helping clients meet those objectives that revolve around estate planning and wealth management. * We help empower individuals to leave a lasting legacy, not only of their financial worth, but also of their personal values.

Customer service, ADSL repairAccomplishments: Solved customer's problems within time parameters

Customer Service, inventory control, purchasing, shipping, repairs, and assemblyAccomplishments: Implemented Kanban inventory system, lean systems, and supply-chain management Reduced assembly time by 30%