Andrew (Drew) F. Email & Phone Number

Mississauga, Ontario, Canada

Create/review customer-facing documents (As-Built and Design documents, Statements of Work, Case Studies, Training documents). Create/review internal documents (Employee Handbook, Word templates). Create Awards submission documents (Microsoft IMPACT, Microsoft World Partner Conference).

Toronto, Canada Area

Created/reviewed auditable Quality Assurance documentation for company's IT systems. Created/reviewed Standard Operating Procedure documentation for company's IT and data management processes. Created/reviewed IT functional documentation. Managed company's IT systems.

Created IT systems and procedures documentation for company's Windows network. Created user documentation for company's Electronic Ordering System. Created Windows/Office training documentation for company's end-users (English and some in basic French). IT management of company's Windows network.

Created customer-facing end user systems documentation. Created technical pre-sales documentation for use by company's sales force. Coordinated or created training documents to ensure a high level of client productivity after deployment. Created NetWare 4.0 White Paper, initially for internal company use and later published world-wide by Novell.

Orono, Maine

Wrote sports teams media guides, issued press releases, newspaper/radio/TV liaison, traveled with teams (football, hockey, baseball, women's field hockey and women's softball).