Drew Firmender
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Drew Firmender Email & Phone Number

Director of Customer Experience for Corporates Market at Thomson Reuters
Location: New York City Metropolitan Area, United States, United States 13 work roles 1 school
1 work email found @tr.com 3 phones found area 201 and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email d****@tr.com
Direct phone (201) ***-****
LinkedIn Profile matched
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Current company
Role
Director of Customer Experience for Corporates Market
Location
New York City Metropolitan Area, United States, United States
Company size

Who is Drew Firmender? Overview

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Quick answer

Drew Firmender is listed as Director of Customer Experience for Corporates Market at Thomson Reuters, a company with 35941 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at tr.com, phone signal with area code 201, 800, and a matched LinkedIn profile for Drew Firmender.

Drew Firmender previously worked as Partner at Firmender & Co. Capital and Customer Experience Lead, Tax & Accounting Corporate Market at Thomson Reuters. Drew Firmender holds Bachelor Of Arts, International Relations, Political Science, Communications from Boston College.

Company email context

Email format at Thomson Reuters

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{first}.{last}@tr.com
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Profile bio

About Drew Firmender

Drew Firmender is a Director of Customer Experience for Corporates Market at Thomson Reuters. He possess expertise in public speaking, management, research, powerpoint, microsoft office and 6 more skills. He is proficient in Spanish.

Listed skills include Public Speaking, Management, Research, Powerpoint, and 7 others.

Current workplace

Drew Firmender's current company

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Thomson Reuters
Thomson Reuters
Director of Customer Experience for Corporates Market
New York, NY, US
Website
Employees
35941
AeroLeads page
13 roles

Drew Firmender work experience

A career timeline built from the work history available for this profile.

Director Of Customer Experience For Corporates Market

New York, NY, US

Director Of Customer Experience For Corporates Market

Current

Greater New York City Area

Sep 2018 - Present

Customer Experience Lead, Tax & Accounting Corporate Market

Jan 2017 - Sep 2018

Senior Manager, Onesource Corporate Market

Cidade De Nova Iorque E Região, Estados Unidos

May 2016 - Jan 2017

Global Business And Project Manager

Cidade De Nova Iorque E Região, Estados Unidos

  • Plan, define, distribute, and execute strategic direction with senior business management for 7 of the largest Thomson Reuters clients with annual revenue of over $200 million which has led to an overall year over year.
  • Lead and support complex financial and competitive risk assessment analysis providing strategic and compelling proposals to clients which assist in driving the negotiation of multimillion dollar contracts globally.
  • Drive partnership with client senior management and internal business management teams to improve account operations, process flow and implementation of strategic initiatives with C-level visibility.
  • Provide leadership for over 175 account managers and operations executives globally by actively communicating vision, mission and goals of the business by driving and motivating teams for execution.
  • Manage annual price increase globally which includes modeling and delivering on the strategy in order to maximize incremental company revenue ($2M+).
  • Develop strategy and provide commercial insight during the addition, creation, and renegotiation of global deals through pre-contract analysis and post-contract implementation.
Jul 2014 - May 2016

Senior Analyst In Strategy And Market Development

Cingapura

  • Selected as Senior Analyst for Asia Data and Analytics team, responsible for oversight and strategy of the $1.2B Asia Financial & Risk business division
  • Drove consultative analysis of operational issues and presented same in quarterly business reviews to President and Executive Leadership Team of the $7B Financial & Risk business
  • Designed and implemented data strategy, streamlining sourcing and distribution into management scorecards, operational reporting, and performance analysis through creation of Asia Business Intelligence toolbox
Jan 2014 - Jul 2014

Business Graduate Program - Equities

3 Times Square, NYC

  • Successfully led a team of Business Graduates in the design, creation, and distribution of over 13,000 Eikon Platform Content Cards and Contact handouts for use with clients
  • Chosen to lead the Station to Eikon Platform Migration Team to which assisted in the conversion of over 10,000 sheet conversions for 3,200 unique platform users.
  • Directly responsible for over 20 direct banking sector accounts, which were overseen from initial file collection to full migration and training. All accounts resulted in full Eikon migration and signed order forms.
  • Named Eikon Messenger Champion to assist with messaging on-boading of over 2,000 new Equities Eikon accounts.
Jan 2013 - Jan 2014

Head Summer English Instructor

Ufrj

Rio De Janeiro E Região, Brasil

  • Selected to designed and implement a complete 60 hour course for students in English wishing to study abroad in an academic context, covering language and cultural aspects related to the university study in the United.
  • Responsible for 50 students and 5 teachers-assistants for the entire twelve-session course including classroom instruction, creation and distribution of tests and homework assignments, and private tutoring.
Oct 2011 - Feb 2012

Fulbright Scholar

The Fulbright Program

Rio De Janeiro, Brazil

  • Instructed English and academic skills at the Federal University of Rio de Janeiro, the largest and one of the top universities in Brazil.
  • Independently planned and executed weekly presentations to over 2,000 students focusing on enriching technical, written, and verbal discourse proficiency.
  • Conducted research on the police pacification program which seeks to eliminate drug related violence in the depressed areas of Rio de Janeiro
Feb 2011 - Dec 2011

Research Assistant

Dublin, Ireland

  • Selected to travel to Ireland and assist with the Irish political research of Father Daniel Sweeney, PhD., professor of Political Science at Scranton Universtiy.
  • Conducted individual research into modern Irish politics and applied this knowledge in face to face interviews with Irish politicians, including the current President Michael D. Higgins.
May 2010 - Jun 2010

Assistant To Father Minister

Chestnut Hill, MA

May 2009 - May 2010
Team & coworkers

Colleagues at Thomson Reuters

Other employees you can reach at tr.com. View company contacts for 35941 employees →

1 education record

Drew Firmender education

  • Boston College
    International Relations, Political Science, Communications
FAQ

Frequently asked questions about Drew Firmender

Quick answers generated from the profile data available on this page.

What company does Drew Firmender work for?

Drew Firmender works for Thomson Reuters.

What is Drew Firmender's role at Thomson Reuters?

Drew Firmender is listed as Director of Customer Experience for Corporates Market at Thomson Reuters.

What is Drew Firmender's email address?

AeroLeads has found 1 work email signal at @tr.com for Drew Firmender at Thomson Reuters.

What is Drew Firmender's phone number?

AeroLeads has found 3 phone signal(s) with area code 201, 800 for Drew Firmender at Thomson Reuters.

Where is Drew Firmender based?

Drew Firmender is based in New York City Metropolitan Area, United States, United States while working with Thomson Reuters.

What companies has Drew Firmender worked for?

Drew Firmender has worked for Thomson Reuters, Firmender & Co. Capital, Georgetown Preparatory School, Ufrj, and The Fulbright Program.

Who are Drew Firmender's colleagues at Thomson Reuters?

Drew Firmender's colleagues at Thomson Reuters include Frgs Rg, Marjory Ocampo, Allison Kramer-Mills, Justin Mottola, and Elisabeth Kinne.

How can I contact Drew Firmender?

You can use AeroLeads to view verified contact signals for Drew Firmender at Thomson Reuters, including work email, phone, and LinkedIn data when available.

What schools did Drew Firmender attend?

Drew Firmender holds Bachelor Of Arts, International Relations, Political Science, Communications from Boston College.

What skills is Drew Firmender known for?

Drew Firmender is listed with skills including Public Speaking, Management, Research, Powerpoint, Microsoft Office, Social Media, Project Management, and Event Planning.

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