Working with Ear, Nose & Throat (Otolaryngology) Practices on business/operations improvementsBegan working with Albany ENT & Allergy on Strategic Growth Initiatives and Data Analytics

Instructor, Health Analytics, MPH Program

• Core expertise in business development / process reengineering, with a focus on technology as a means for implementation.• Responsible for all productivity dashboards & reporting initiatives for more than 300 providers• Oversaw 6 direct reports including the business directors of audiology and allergy, and a team of BI / software & web programmers for the entire practice• CSO oversaw all Marketing, Business Development & Physician Referral Development programs • Primary negotiator of managed care contracts & payor network development• Revenue Cycle Management Analyses including A/R and Productivity• Spearheaded due diligence for mergers and acquisitions (M&A) and physician recruitment.• Sought, recommended and executed practice opportunities in multiple areas including business development, ancillary services & productivity benchmarks• Worked with new physicians on practice growth • Created strategic plans for coordinated care and referral development• Co-developed Intranet (MS Sharepoint) and Internet (PHP coding) website redesign including SEO• Prepared lectures on a variety of practice management topics • Wrote articles for the American Academy of Otolaryngology’s (AAO-HNS) monthly magazine including topics on reporting, business development, and negotiating managed care contracts• Implemented best practices for accounts payable / purchasing departments, including software automation. Built web based tools including home-grown call center software and web appointments.• Fellowship & Board certified with the American College of Medical Practice Executives; wrote a thesis on the Affordable Care act and Healthcare Delivery in the United States• Member of the MGMA, AOA, AAAAI and ACAAAI. Former board member of the AOA• Implemented new dashboards through an advanced knowledge of Tableau, SSMS, and other BI tools / database modeling. Worked with complex data sets, and performed recurring analyses that stakeholders relied on

Instructor, Hospital & Health Services Administration - MPA Program; Health Policy Studies

• Provided development and consulting services for primary care and large multispecialty groups across many practice areas including business process reengineering (BPR), referral development, and business strategy. • Assessed opportunities in emerging technologies and participated in all phases of implementation of electronic medical records and web-based practice management systems. • Spearheaded efforts to launch new $4 million Oncology practice, from planning to staffing, operations development, reporting and analysis. Negotiated vendor contracts and managed project budgets; assisted in month-end reporting systems, drug purchasing strategies and practice benchmarking, review and assessment.

• Served in the 931st Battalion in active combat and was stationed in the West Bank for the majority of service. • Acted as a team leader, providing effective command and administration of military personnel during special operations including counterinsurgency, covert ops, and direct involvement in anti-terror and suspect apprehension.