Drew Gates Email & Phone Number

Cincinnati, Ohio

Greater Cincinnati Area - O'Bryonville, Glendale, Loveland, And Newport, Ky

I am very excited to help lead the other three teams in the Greater Cincinnati Area while continuing my role as the Store Manager in O'Bryonville.

• Brought back to help store recover from what had been a challenging period• Store has shown monthly improvement since my return and beat comp and target sales in February 2017 for the first time in many months

Loveland, Ohio

O'Bryonville, Ohio

• Chosen by upper management to take over the flagship store in the Cincinnati area and one of the top revenue producing stores in the country currently owned by RSG• Implemented a new “FIT” process to ensure consistent quality customer service• Improved the performance level of the staff by identifying people that needed to move on and hiring new staff• Implemented training by manufacturer representatives on insoles, bras and footwear• Managed relationships with the Flying Pig Marathon as a major sponsor of the race• Managed the operations for our participation at the Flying Pig Expo and all other outside sales expos / events, adding sales dollars to the bottom line in many cases that we did not have in the past

Glendale, Ohio

• Improved the morale of a very experienced staff, getting them to move forward by accepting change and staying positive through many changes brought about by the new ownership of the • Improved the morale and performance of a very experienced staff by promoting the benefits of the new RSG ownership and identifying the strengths and weaknesses of individual staff• Demonstrated an ability to maintain sales throughout ownership transitions and rising industry competition• Developed relationships with community partners• Worked with the Glendale Chamber of Commerce for their annual street fair and stayed open for all events put on in the community generating extra ales for the store

• Continued managing all events and donations for the four stores • Coordinated inbound shipments from vendors to the warehouse and outbound shipments to our four stores• I also managed the physical inventories for the stores• Chosen by Running Spot management to oversee the transition from RICS system to new “point of sale” RUNIT software• Managed the warehouse inventory and successfully kept discrepancies to a minimum• Streamlined product check-in and distribution process by reducing steps in the process

Cincinnati, Ohio Area

• Worked with the Marketing Director and store owner to select local store sponsored events• Trained and managed event staff of 10+ individuals to work events representing the Running Spot• Designed new “Sponsorship Agreements” used to make the events more accountable to the Running Spot• Managed store donations

• Managed inventory and streamlined product sales preparation upon arrival at the store• Reduced the owner’s need to spend time managing the store giving them more time to focus on long term business needs• Attended health fairs at local businesses to encourage a healthier and more productive work force• Learned the Fleet Feet “Fit” process and trained new employees in that process focusing on multiple and “add on” sales• Built a reputation with local customers for excellent customer service and shoe fitting service• Oversaw the transition to new “point of sale” RICS Enterprise point of sale software

Increased annual sales by bringing in new customers

• Maintained sales during a downturn in regional manufacturing• Cultivated and maintained strong customer relationships and consistently and creatively helped customers increase profitability

• Managed outside sales at the company’s largest accounts• Managed an internal and external sales force that grew sales from $1 million to over $5 million in nine years • Managed all accounting functions including accounts payable, accounts receivable, and inventory management• Served as strategic partner with Ferguson Enterprises by helping quote and procure an integrated supply contract at General Electric’s Evendale plant. • Worked as a consultant at Ferguson for first three months of the contract• Maintained profitability during an economic downturn by focusing on quality and customer service while cutting expenses and increasing prices• Installed and maintained the Profit 21 distribution software system that helped manage all aspects of the company

Volunteer position

• Started as a part time employee during summers while attending school and gradually moved to full time

Education record

Education record