I lead a high velocity CX consultancy focused on bringing great customer experiences to life every day for clients.

I lead the Experience Strategy & Design practice for Slalom in Charlotte — a passionate group of designers, researchers, strategists, marketers and technologists focused on delivering innovative, human-centered experiences for our clients that produce tangible outcomes.* A people-first leader committed to fostering a psychologically safe culture for teammates. Holds one of the highest employee satisfaction scores and lowest attrition rate in the market.* Member of the Charlotte Senior Leadership Team. Trusted design advisor to executives at multiple Fortune 100’s.* Grew XD practice headcount by 5x and revenue by 10x in 1st three years. Opened 10 new strategic accounts in the market.* Established core capabilities in Charlotte including CX Strategy, Service Design, Product Strategy & Design, Research, Design at Scale (DesignOps), Brand & Marketing Strategy, & MarTech.* Accountable leader for many complex cross-functional engagements across industries including retail, manufacturing, financial services, food service, automotive, and healthcare. Leads the strategy, design, and delivery of many inclusive, human-centered products and experiences.* Awarded #1 Best Place to Work by local entities.

Leader within the global Experience Design center of excellence. Accountable for driving product strategy & design excellence across the entire digital portfolio. Established AIG's first global design system and spearheaded efforts to elevate the overall operating model of the XD organization.

Led & managed a team of designers focused on leveraging data to design & deliver digital experiences that produced tangible business results.

A world of boxy little robots. My creative outlet since 2010 🤖

Founded and led a studio that designed & delivered innovative solutions for small to medium-sized businesses in the southeast.