Drew Kendl Email & Phone Number

Phoenix, Az, Us

United States

• Manage a team of 7-10 Host Success Managers (Account Managers) who directly report to me.• Raise the bar on the team’s performance by providing frequent feedback and training for each team member, in addition to standardizing playbooks and best practices across the team. • Monitor and proactively report on KPIs to the team and senior management via CRMs like Salesforce.• Proven proficiency in utilizing advanced sales tools, including Salesforce, Asana, Google Products (Gsheets, etc.) and other CRM platforms, to streamline processes, enhance team collaboration, and drive effective account management strategies.• Identify areas of improvement and make recommendations on decisions.• Analyze, improve, and create new workflows to make your team more efficient, meet targets, and deliver a great experience for hosts.• Gather and synthesize product/experience feedback and relay findings to the relevant teams at Turo.

United States

• Owned the health of my assigned market, developed a deep knowledge behind every core metric, and became the go-to source for all information relating to hosts, supply, and trends.• Proactively analyzed internal and external data to identify and execute on opportunities to grow my market.• Managed key hosts within my market, providing ongoing coaching and support to ensure their success on Turo.• Provided hosts with resources and solutions to overcome challenges and drive business growth, using insights & commercial acumen. Actively seeked out and introduce new solutions when current options were inadequate.• Educated our host community on how to succeed with Turo, by producing bespoke coaching calls, guides, video content, and webinars.• Gathered host experience feedback, conduct surveys, and shared findings with the relevant teams at Turo.• This was an evolving role, as we were a smaller team in a dynamic startup environment at the time; I was sometimes called upon to support the Business Development team in other capacities

Phoenix, Arizona, United States

• Called and emailed prospective hosts to promote Turo and the benefits of car sharing• Owned the entire sales cycle from prospect to close in a high-velocity environment• Helped new hosts on-board onto our platform• Gathered product/experience feedback and communicate findings to the relevant teams at Turo• Being a smaller team in a dynamic startup environment, I was called upon to support the Sales team in other capacities, such as supporting live events or partner meetings.

· Answer emergency and non-emergency calls for Police, Fire, and Medical quickly/efficiently· Transfer callers to the proper departments as needed· Respond quickly and calmly to alarming situations over the phone· Operate and manage a multi-line telephone console system· Use the radio, phone, and computer to direct crews and other field units to the appropriate sites· Maintain and update call logs, call records and other important documentation· Prioritize and organize calls according to urgency

Greenfield, Wisconsin, United States

· Answer emergency and non-emergency calls for Police, Fire, and Medical quickly/efficiently· Transfer callers to the proper departments as needed· Respond quickly and calmly to alarming situations over the phone· Operate and manage a multi-line telephone console system· Use the radio, phone, and computer to direct crews and other field units to the appropriate sites· Maintain and update call logs, call records and other important documentation· Prioritize and organize calls according to urgency

Greenfield, Wisconsin, United States

· Patrol the city in a squad vehicle handling a variety of calls· Responding to emergency situations· Worked with federal, state, and local agencies to create a positive, working relationship with the department and community it serves

Greenfield, Wisconsin, United States

· Patrol the city in a squad vehicle handling a variety of non-emergency calls· Worked with federal, state, and local agencies to create a positive, working relationship with the department and community it serves

Greenfield, Wisconsin, United States

· Handled $1,000+ cash daily· Lead a team of 2-3 employees per shift· Completed inventory counts/logged consumer spending daily using various computer programs

Milwaukee, Wisconsin, United States

· Developed a relationship with each resident (approx. 72) in my community· Demonstrating a commitment to diversity, inclusion, and sensitivity· Dealing effectively with potential conflict situations

Milwaukee, Wisconsin, United States

- Train all City of Milwaukee residents who wished to be trained Special Registrar Deputies- Trained employees for positions within the City of Milwaukee Election Commission - Created professional documents and training presentations

Milwaukee, Wisconsin, United States

- Manage a team of 10-15 employees per 8-10 hour shift- Work with General Manager on completing monthly Customer Satisfaction Goals- Assist in ensuring adherence to stated company security practices and cash control procedures when supervising operations during assigned shift- Assist in the sanitation standards and training of all associates using the Cleaning Schedule

Greenfield, Wisconsin, United States

- Develop the character of the mascot and have an energetic performance to draw in business- Appear at market home games (NBA, NCAA, AHL) distributing promotional items for the business- Complete general cleaning/repair to maintain the integrity of the costume- Assist with receptionist duties when staffing was at a minimum