Drew Kendl Email & Phone Number

Phoenix, AZ, US

United States

• Manage a team of 7-10 Host Success Managers (Account Managers) who directly report to me.
• Raise the bar on the team’s performance by providing frequent feedback and training for each team member, in addition to standardizing playbooks and best practices across the team.
• Monitor and proactively report on KPIs to the team and senior management via CRMs like Salesforce.
• Proven proficiency in utilizing advanced sales tools, including Salesforce, Asana, Google Products (Gsheets, etc.) and other CRM platforms, to streamline processes, enhance team collaboration, and drive effective.
• Identify areas of improvement and make recommendations on decisions.
• Analyze, improve, and create new workflows to make your team more efficient, meet targets, and deliver a great experience for hosts.

United States

• Owned the health of my assigned market, developed a deep knowledge behind every core metric, and became the go-to source for all information relating to hosts, supply, and trends.
• Proactively analyzed internal and external data to identify and execute on opportunities to grow my market.
• Managed key hosts within my market, providing ongoing coaching and support to ensure their success on Turo.
• Provided hosts with resources and solutions to overcome challenges and drive business growth, using insights & commercial acumen. Actively seeked out and introduce new solutions when current options were inadequate.
• Educated our host community on how to succeed with Turo, by producing bespoke coaching calls, guides, video content, and webinars.
• Gathered host experience feedback, conduct surveys, and shared findings with the relevant teams at Turo.

Phoenix, Arizona, United States

• Called and emailed prospective hosts to promote Turo and the benefits of car sharing
• Owned the entire sales cycle from prospect to close in a high-velocity environment
• Helped new hosts on-board onto our platform
• Gathered product/experience feedback and communicate findings to the relevant teams at Turo
• Being a smaller team in a dynamic startup environment, I was called upon to support the Sales team in other capacities, such as supporting live events or partner meetings.

· Answer emergency and non-emergency calls for Police, Fire, and Medical quickly/efficiently· Transfer callers to the proper departments as needed· Respond quickly and calmly to alarming situations over the phone· Operate and manage a multi-line telephone console system· Use the radio, phone, and computer to direct crews and other field units to the.

Greenfield, Wisconsin, United States

· Answer emergency and non-emergency calls for Police, Fire, and Medical quickly/efficiently· Transfer callers to the proper departments as needed· Respond quickly and calmly to alarming situations over the phone· Operate and manage a multi-line telephone console system· Use the radio, phone, and computer to direct crews and other field units to the.

Greenfield, Wisconsin, United States

· Patrol the city in a squad vehicle handling a variety of calls· Responding to emergency situations· Worked with federal, state, and local agencies to create a positive, working relationship with the department and community it serves

Greenfield, Wisconsin, United States

· Patrol the city in a squad vehicle handling a variety of non-emergency calls· Worked with federal, state, and local agencies to create a positive, working relationship with the department and community it serves

Greenfield, Wisconsin, United States

· Handled $1,000+ cash daily· Lead a team of 2-3 employees per shift· Completed inventory counts/logged consumer spending daily using various computer programs

Milwaukee, Wisconsin, United States

· Developed a relationship with each resident (approx. 72) in my community· Demonstrating a commitment to diversity, inclusion, and sensitivity· Dealing effectively with potential conflict situations

Milwaukee, Wisconsin, United States

- Train all City of Milwaukee residents who wished to be trained Special Registrar Deputies- Trained employees for positions within the City of Milwaukee Election Commission - Created professional documents and training presentations

Milwaukee, Wisconsin, United States

- Manage a team of 10-15 employees per 8-10 hour shift- Work with General Manager on completing monthly Customer Satisfaction Goals- Assist in ensuring adherence to stated company security practices and cash control procedures when supervising operations during assigned shift- Assist in the sanitation standards and training of all associates using the.

Greenfield, Wisconsin, United States

- Develop the character of the mascot and have an energetic performance to draw in business- Appear at market home games (NBA, NCAA, AHL) distributing promotional items for the business- Complete general cleaning/repair to maintain the integrity of the costume- Assist with receptionist duties when staffing was at a minimum