Drew Lake work email
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Results driven Business Analyst practiced in eliciting and documenting clear, structured, usable business requirements for business solutions and opportunities. Business Analyst proficient at business requirements gathering through the use of interviews, document analysis, requirements workshops, brainstorming, observations and modeling. Experienced in providing detailed project objectives, business needs analysis, requirements feasibility, risk analysis and cost benefit analysis. Customer focused business analysis, problem solving, communication, team building and collaborative skills. CERTIFICATIONS• Certified Business Systems Analyst – Inquestra Learning – August 2009• PMP - PMI Project Management Professional – September 2005• MCSE - Microsoft Certified Systems Engineer Certificate Program – Certified 2000• LOMA - Life Office Management Association - ALMI, ACS Certifications - 2014.• Former licensed agent, Life, Accident and Disability InsuranceProfessional Memberships - PMI, SNEC-PMI, IIBA
Retired
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RetiredEast Longmeadow, Ma, Us
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Business AnalystZinnia, Formerly Ebix Consulting Mar 2015 - PresentBusiness Analyst – • Support development and testing for distributor-specific customized Annuity Order Entry implementations in the Fixed and Variable Annuity line of business.• Analyze Customer work requests to create Test Strategies and Test Plans for customized Annuity Order Entry implementations• Execute Test Plans for customized Annuity Order Entry implementations• Partner with other Business Analysts to support Upgrades and Enhancements to deferred annuity products and forms utilized by three Annuity Order Entry platforms (AFFIRM, ANW, AN4)• Quality Assurance resource for the VTXml Modernization Project
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Business Analyst – Business & Technical Solutions, Product Delivery/EnhancementsMassmutual Financial Group, Us Insurance Group - Representing Vertex Incorporated Jul 2014 - Mar 2015• Worked with MassMutual Executive Benefits subject matter experts, Tech Leads, Developers to define the requirements for strategic enhancements to the Online Enrollment, New Issue and Reporting systems to support the addition of 3 new Executive Benefit products.• Met with Andesa Admin representatives to identify the Administrative System enhancements required to support the 3 new MassMutual Executive Benefits Products.
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Business Analyst - Life New Business, Life New Order EntryMassmutual Financial Group, Us Insurance Group - Representing Vertex Incorporated Apr 2014 - Jun 2014• Worked with various Project Teams, Business SMEs, Architects & Developers to define the requirements for multiple strategic enhancements to the current New Business procedures and tools.• Documented support upgrades to the TPP Letters and the New Insurance Work Bench.• Performed Field Model Office testing to support Agent Pending Business upgrades to iPipeline IGO.
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Business Systems Analyst- New Business, Life Order EntryMassmutual Financial Group, Us Insurance Group Representing Vertex Incorporated Mar 2013 - Apr 2014Springfield, Massachusetts, UsWorked at Massmutual's main office supporting New Business on the Life Order Entry Program in a Business Systems Analyst role representing Vertex Incorporated.• Worked with various Project Teams, Business SMEs, Architects & Developers to define the requirements for multiple strategic enhancements to the current New Business procedures and tools.• Worked with MassMutual Executive Benefits subject matter experts, Tech Leads, Developers to define the requirements for strategic enhancements to the Online Enrollment, New Issue and Reporting systems to support the addition of 3 new Executive Benefit products.• Worked with Payment Services SMEs, Tech leads and Developers to define the Business Requirements for redesigning the Individual Bills for Life, Disability Insurance and Annuity Policies.• Developed Business Requirements Management Plans, Business Requirements Documents and Functional & Non-Functional Requirements documents, detailed spreadsheets, models and Prototypes to support these efforts. • Performed Model Office testing to support Agent Pending Business upgrades. -
Infrastucture Test ManagerCigna Healthcare Jan 2013 - Jan 2014Bloomfield, Ct, UsProgram Delivery & Maintenance Quality Assurance ManagerDisaster Recovery Program - WDC Readiness, VADBe & Oracle RAC Migration Projects• Responsible for the management and oversight of Infrastructure project/program testing. This oversight includes all phases of testing and participation on the core program/project teams. • Coordinated infrastructure shakeout, application checkout and issue resolution for the migration of multiple applications, databases, servers and websites to new infrastructure.• Tasks included planning, driving results, status reporting, and risk/issue management in a heavily matrixed environment for 44 implementations since January.• Created test strategies for large scale strategic projects and highly integrated infrastructure portfolios.• Worked with DBAs, Networking, Storage, web admin and various infrastructure support teams to ensure high quality project implementation.• Directed the migration for 54 Oracle RAC databases From Sun Sparc to Cisco USC B250 M 2:Red Hat to be in a position to replicate the applications to the Disaster Recovery site.• Actively participated in Program & Delivery Management process improvements -
Qa Project Manager - Ppaca Program, Redwood Program & Explanation Of Benefits (Eob) ProjectCigna Healthcare Apr 2010 - Oct 2012Bloomfield, Ct, Us• Directed multiple project test leads to meet complex project objectives for many software releases • Formulated, reviewed and maintained QA Project Plans and schedules and resources required to meet project objectives. • Applied project development methodologies and reporting techniques to evaluate and report progress in terms of quality and performance metrics to program leads.
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Senior Business Analyst - ConsultantMassmutual Financial Group Aug 2008 - Feb 2009Springfield, Massachusetts, UsSenior Business Systems Analyst – Strategic Term Project
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Quality Assurance Team Lead - ConsultantPhoenix Life, Hartford, Ct Jan 2008 - Apr 200801/2008 – 04/2008QA Lead \ Information Delivery Project to support Key Producers
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Senior Business Systems Analyst - ConsultantMassmutual Financial Group Apr 2006 - Dec 2007Springfield, Massachusetts, UsRetirement Services\Systems, Retirement Income Automated Presentation Platform (APP), a Plan Review presentation system.
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Business Analyst Lead & Quality Assurance Lead - ConsultantCigna Investments, Hartford, Ct Jul 2005 - Apr 2006Securities Accounting Project
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Lead Business Analyst - ConsultantMassmutual Financial Group Feb 2004 - Jul 2005Springfield, Massachusetts, UsRetirement Services \ Systems - CASPER Reporting Project
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Quality Assurance Team Lead - ConsultantCigna Health Care, Bloomfield, Ct Apr 2003 - Nov 2003Internet-based Claim Reimbursement application (HSA \ FSA)
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Quality Assurance Analyst - ConsultantCigna Health Care, Bloomfield, Ct Jan 2001 - Nov 2002Testing and Quality Control (TQC)
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Quality Assurance Analyst & Test Network AdministratorSs&C Technologies, Inc., Windsor, Ct May 1998 - Jan 2000
Drew Lake Skills
Drew Lake Education Details
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Western New England UniversityFinance
Frequently Asked Questions about Drew Lake
What company does Drew Lake work for?
Drew Lake works for Retired
What is Drew Lake's role at the current company?
Drew Lake's current role is Business Analyst Consultant at Zinnia formerly Ebix Consulting.
What is Drew Lake's email address?
Drew Lake's email address is dr****@****ter.net
What is Drew Lake's direct phone number?
Drew Lake's direct phone number is +186082*****
What schools did Drew Lake attend?
Drew Lake attended Western New England University.
What skills is Drew Lake known for?
Drew Lake has skills like Requirements Analysis, Business Analysis, Sdlc, Quality Assurance, Business Requirements, Process Improvement, Quality Center, Requirements Gathering, Test Management, Visio, Test Planning, User Acceptance Testing.
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