I’m Operations Manager in a busy and growing Commercial/Retail Janitorial Company. We service over 172 retail customers nationally, as well as long-term care, offices, factories and health-care. We offer a full array of Specialty Services as well.

I ensure customer satisfaction, perform various administrative tasks, and manage janitorial quality control. My portfolio has accounts throughout the Kitchener-Waterloo area, as well as Hamilton, Stratford, Arthur, Orillia, Barrie, Cambridge and Tillsonburg.

Networked with industry professionals in order to gain an opportunity to utilize my expertise in coaching, training, and problem solving. My goal is to assist one lucky company in dealing with organizational challenges with a common sense, productive, and human approach.

Leadership / Management• Supervised and supported a team of 35 staff, and collaborated on the screening and selection of team to ensure a low turn-over on the night shift • Developed and expanded production team with minimal experience and seniority by offering both orientation and cross training to 21 new and 14 current employees respectively, to exceed production of other two day shifts• Managed night shift until 6 a.m. with little supervision and feedback from superiors to ensure… Show more Leadership / Management• Supervised and supported a team of 35 staff, and collaborated on the screening and selection of team to ensure a low turn-over on the night shift • Developed and expanded production team with minimal experience and seniority by offering both orientation and cross training to 21 new and 14 current employees respectively, to exceed production of other two day shifts• Managed night shift until 6 a.m. with little supervision and feedback from superiors to ensure that production ran efficiently, and sanitation tasks were performed correctly• Delegated authority to Crew and Line Leaders to solve certain problems independently, which created a self-assured and empowered crew, and freed up personal time and flexibility to direct projects, training and manage operations • Merged production work with tasks of Sanitation Crew, and coached team extensively throughout the transition to achieve high production levels within three months• Provided effective change management for the inventory management system change from Baan to Oracle, by coaching crew and forklift drivers on procedural changes, allowing switch to occur in one weekend with minimal problems Interpersonal • Exercised a sense of humour and positive attitude to build great rapport with crew members, which motivated employees to transfer to night shift• Led team through nine difficult weeks of mandatory overtime, by utilizing motivational techniques to engage discouraged employees and by offering empathy and listening to diffuse acrimonious situations • Resolved conflicts between employees by systematically listening to both party’s points of contention and providing fresh perspectives on the situation to resolve conflicts and achieve harmony without sacrificing production Show less