Drew L. Email & Phone Number

North Carolina, United States

Kernersville, Nc, Us

• Oversees the implementation of technical solutions by working directly with the client and their POS Vendor to complete Inmar’s onboarding process• Handles incoming support issues by investigating and researching reported retailer/partner issues• Identifies manual work that can be automated through technological processes for optimal efficiency• Creates knowledgebase guides and establishes standard operating procedures• Works with team members to meet milestones and deadlines, using project management tools to track progress• Experienced in configuring multiple Point of Sale systems (ISS45v8, ACS-IR, Scanmaster 2, etc.) to interface with Inmar’s technical solutions• Participates in public events to represent Inmar's technical team• Experienced in using Postman to build, troubleshoot and send API calls

635 Vine St, Winston-Salem, Nc 27101

2100 Silas Creek Pkwy, Winston-Salem, Nc 27103

Started in June of 2017 as a Work-Based Learner (paid part-time intern), but was then brought on as a part-time employee at the start of January 2018. The pay, hours, and responsibilities were kept the same during this change.• Provided exceptional walk-in and phone tech support to students, staff, faculty, and guests of Forsyth Tech• Utilized FreshService (ITSM software) to triage, troubleshoot, and resolve tickets within Forsyth Tech’s SLA• Trained coworkers on hardware, networking, and security concepts• Completed project work and workstation deployment across multiple Forsyth Tech campus locations• Primary support of Windows 7 and 10; secondary support of Windows XP, Vista, and 8• Provided remote assistance to end-users when needed• Installed/supported hardware and software campus-wide

Kernersville, North Carolina Area

▪ Trained new employees to ensure proficiency in food preparation, safety procedures, and customer service▪ Point person for logistical issues and after-hour emergencies▪ Accepted and excelled with managerial duties during transition of management team▪ Designed plan to increase efficiency and productivity▪ Troubleshot POS computer system and card reader