• Conduct comprehensive clinical intakes via telephone to assess client concerns, mental health needs, and eligibility for services. • Facilitate appropriate referrals to ensure clients receive the proper care and support. • Provide remote crisis stabilization for clients experiencing acute mental health challenges or distress, employing de-escalation techniques and immediate interventions to ensure client safety and prevent further escalation. • Leverage critical thinking and problem-solving skills to swiftly address and resolve client issues, ensuring their needs are met in a timely manner. • Identify and connect clients with community resources, support services, or alternative treatment options to foster a positive experience and achieve complete client satisfaction. • Deliver education on available mental health resources, service eligibility, and support programs using a compassionate, professional approach. • Ensure clients are well-informed about their options, guiding them through next steps to improve engagement and long-term outcomes.

• Provide behavioral health treatment linkage and systems navigation to individuals that are justice-involved.• Serve as a "boundary spanner" for individuals with mental illness by assisting them with navigating the court system, treatment programs, community support services, and pretrial or probation requirements.• Reduce barriers that keep individuals with mental health challenges from getting timely treatment by identifying behavioral health needs and diverting them to appropriate resources to decrease the chances of recidivism.

• Conducted behavioral health assessments and chemical dependency evaluations on adults involved in the criminal justice system who were referred through the Philadelphia’s District Attorney’s Office. • Collected information about adult criminal offenders from supporting agencies such as the District Attorney’s office, Defender Association, Philadelphia Department of Behavioral Health and Intellectual Disability Services, Public Health Management Corporation, Community Behavioral Health, Behavioral Health Special Initiative, and the Philadelphia Department of Human Services. • Performed behavioral health assessments and chemical dependency evaluations utilizing the Addiction Severity Index, Fifth Edition (ASI-5); the Forensic Services Substance Use Evaluation; the Mini-Mental Status Examination; and the Post-Traumatic Stress Disorder Diagnostic Scale specific to adults to determine their appropriate level of care based on the Pennsylvania Clinical Placement Criteria (PCPC) and conducted clinical reviews with the Clinical Evaluation Unit Supervisor.• Acted as a liaison between clinical treatment providers and court personnel by providing clinical assessment recommendations to the Philadelphia District Attorney's Office, the Defender Association, and private attorneys.• Testified in court regarding treatment recommendations and clinical impressions of adult offenders.• Wrote narrative evaluation summaries and coordinated funding authorization and client placement.• Conducted evaluation updates and/or re-evaluation information as needed.• Arranged for linkage to extraneous resources such as psychiatric evaluations, mental health treatment, clinical services for survivors of abuse and/or trauma, social services, public welfare, housing, and education through the Philadelphia Adult Treatment Court case management team.

• Provided behavioral assessments for individuals involved in Family Court.• Completed narrative assessments and coordinated level of care and funding for individuals in need of treatment services.• Identified the need for more comprehensive mental health assessments and coordinated referrals to have assessments completed.• Acted as a liaison between clinical treatment staff and court personnel.• Testified in court regarding treatment recommendations.

• Taught coursework related to counseling, psychology, social work, and the helping professions field to undergraduate and graduate-level students.• Facilitated psychoeducational activities, role-plays, icebreakers, and review games.• Led class discussions on various topics within the scope of the course.• Created course syllabi, curriculum, lectures, presentations, study guides, and assignments.• Provided academic and/or vocational support and brief counseling in office hours.

• Provided homeless adults, children, and families with professional client-centered care throughout their time in the shelter.• Responsible for the supervision, child welfare, and overall guidance of children and adults in the shelter.• Authored timely written documentation, incident reports (both in the nature of inter-office reports and for mandated reports of child abuse for Bucks County Children and Youth), and service notes.• Monitored the Bucks County Emergency Homeless Hotline, conducted mobile crisis counseling, and assisted callers with referral and support services.• Collaborated with clinical, case management, administrative teams, and outside agencies (such as Bucks County Children and Youth) to ensure delivery of treatment and service plans for all clients in the shelter.• Executed crisis intervention, conflict resolution, and de-escalation strategies in emergency situations.• Trained newly hired residential staff and assisted administrative management with developing training protocols, procedures, and policies.

• Served under a multifaceted role during my practicum with the Autism Awareness, Community Education, and Support (AACES) program as: counselor, case manager, educator, and advocate.• Conducted group and individual counseling with young adults (aged 18-27) diagnosed with Asperger’s Syndrome/Pervasive Developmental Disorder (PDD), anxiety, and depression.• Lead psychoeducational activities on building social, vocational, academic, & self-advocacy skills.• Organized and facilitated parent support and community education groups.

• Assisted a Doctoral-level professor in the Counseling Psychology program with teaching undergraduate courses, leading class discussions, and facilitating classroom activities.• Operated and maintained the online Blackboard course with assignments, reminders, resources, and communication tools for students to utilize throughout the semester.

• Provided outpatient and intensive-outpatient counseling, case management, and referral/support services to dually diagnosed clients with chemical dependency and mental health.• Performed individual, group, couples, and family-based counseling.• Completed bio-psycho-social intake interviews, behavioral health evaluations, and level of care assessments following the Pennsylvania Client Placement Criteria (PCPC).• Assisted clients with case management services, such as: contacting, linkage to, and referring outside social services agencies for housing, medical care, employment, public welfare, and more.• Created individualized treatment plans using strengths-based approaches.• Collaborated with forensic clients’ probation or parole officers, Bucks County 
Children and Youth, and the Bucks County Drug Court.• Facilitated trauma-informed groups utilizing the Seeking Safety curriculum.• Counseled clients in methadone maintenance, pharmacotherapy, and medication-assisted recovery groups.

• Provided support, counseling, and case management services to clients residing at the Southeastern Pennsylvania American Red Cross homeless shelter.• Supervised shelter operations and met safety protocols during each shift on duty.• Performed administrative office duties and served as front desk receptionist.

• Provided assistance to Doctoral candidates with various research projects at the Temple University Child and Adolescent Anxiety Disorder Clinic.• Performed administrative duties and office work (i.e. filing, copy-making, organizing, etc.).• Transcribed audio and video therapy tapes and performed data entry in SPSS.• Assisted in conducting intake interviews and cognitive-behavioral exposure therapy.

• Lead weekly discussion groups and psychoeducational activities for a University Seminar course.• Conducted weekly seminars on college life (topics included, but were not limited to: drug/alcohol abuse, seeking safety, sexual assault, course registration, time and stress management, and campus resources, events, activities, student organizations, and facilities).• Served as an upperclassman mentor and advisor for freshmen students.