At NewRocket, I spearheaded the design and implementation of insightful dashboards using SQL and ServiceNow. One notable project involved creating a comprehensive sales performance dashboard for senior management, which optimized workload management and provided actionable insights. Additionally, I partnered with stakeholders to identify business challenges, providing strategic recommendations that led to process improvements. A key initiative I led was the integration of new methodologies to adapt to evolving business needs, significantly improving team efficiency.

During my tenure at Engage ESM and ATOS, I developed executive-level dashboards that synthesized complex data into visual insights for strategic decision-making within cross-functional teams. For example, I managed a project that aligned business performance analysis with organizational objectives, enabling data-driven decision making. Additionally, I streamlined system processes and enhanced functionality through meticulous solution documentation and effective stakeholder communication. I collaborated with business leaders to optimize IT needs, particularly around SLA metrics, and designed streamlined views for dashboards, reducing report clutter and enhancing data accessibility. Furthermore, I developed and implemented an SLA exception workflow that significantly improved efficiency, saving considerable time for both company and client operations.

At HCL Technologies, I advised on and contributed to the successful implementation of contemporary problem management processes used by the client, including incorporating advanced problem management flows. I led and served as an operational liaison during internal and external site team meetings, focusing on proactive problem prevention. Additionally, I excelled in customer-centric communication by interfacing effectively with critical accounts, providing prompt responses to queries, and delivering exceptional service to ensure client satisfaction and retention.

As a Project Manager and Data Analyst at BBA Solutions, I led the development of a new point of sale system and visual dashboards, which resulted in increased revenue by enhancing inventory diversity and tracking sales more effectively. I also directed e-commerce operations for over 100 stores, integrating cost-effective methodologies to meet key project milestones and improve operational efficiency. My role involved forging and nurturing vendor relationships, addressing problem areas, and driving team success through shared vision and quality performance recognition.

In my retail management roles at Bed Bath and Beyond and Guitar Center, I oversaw comprehensive store operations, including organization, maintenance, and purchasing. At Bed Bath and Beyond, I managed a team of 80+ employees, contributing to $10 million in annual revenue, and provided training in sales strategies, customer service, and issue resolution. At Guitar Center, I orchestrated all facets of store operations, managing a team of 40+ employees, resulting in $8 million in annual revenue. I built strong retail teams through strategic recruitment, performance evaluations, and reward systems, fostering high staff retention and placement of competent candidates in leadership roles.